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Customer Service Rep_Teller
Ref No.: 20-01672
Location: Pacific Grove, California
Customer Service Re/Teller
Mode of Interview: Telephonic/In-person
Job Duration: 6+Months
Job Location:  Pacific Grove, CA 93950
Shift Hours : 8am to 4:30pm
 
Notes:
  • Front Teller Duties – Greet and address any customer questions or concerns, process customer payments, balance payment drawer, prepare daily deposit, process and maintain hydrant rentals, prepare welcome bags for new customer turn-ons.
  • High bill investigation – Research and resolve customer high bill issues including, creating service orders to verify high usage and contacting customer to identify potential cause of high consumption.
  • Resolution would include working with the billing department to adjustment customer’s bill as needed.
  • New Service Inquiries (NSI) – CSR administratively supports NSI process upon receiving completed application: inputting customer information into SAP and creating service order(s) to have work performed.
  • Input meter reads (as needed) – Input meter reads into SAP that were previously not received in the field. Subsequent follow-up service orders may need to be created for these customers if meters need to be replaced.
  • Customer Service line – Answer calls from customers regarding high bills or any other concern.
  • These calls may result in the CSR creating a service order to investigate issues and subsequently create a BPEM.
  • Provide reporting assistance relating to meter reading and service order completion or provide additional business support, within the general framework of their role, as needed
 
Responsibilities:
  • Ability to perform the essential functions and physical requirements of the job.
  • Ability to carry out oral and written instructions.
  • Ability to read and interpret data, information and documents.
  • Ability to demonstrate effective communication skills.
  • Ability to analyze and solve problems; observe and interpret situations; and use math and mathematical reasoning.
  • Ability to demonstrate effective communication skills.
  • Ability to perform general computer skills (e.g. Excel, Word, typing, calculator).
  • Ability to operate related Company equipment and vehicles.