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Solution Architecture Consultant/Expert
Ref No.: 19-00465
Location: Dearborn, Michigan
Solution Architecture Consultant/Expert

DIRECT CLIENT- AUTOMOTIVE
Mode of Interview: Webex
Duration: 2 Years
Location: Dearborn, MI

Responsible for partnering with business to drive alignment of contact center technology and integration with other applications (internal and external). Responsible for the requirements, design, integration, testing, org. change and operation of contact center products. The scope of the role may vary based on the work-streams, some the role will be a Product Designer others will have a broader end to end responsibility and will be more Product Manager in nature. The Product Designer/Manager will be responsible for understanding all aspects of business need, with focus on one or more functional work streams. This will include managing deliverables, understanding of the various business processes and daily interaction and relationship management with business and IT team members. Responsibilities: . Work with business to develop region/function business requirements and relate to global requirements . Collaborate with specialists to research business and tech trends appropriate to business and IT solution definition . Work with development team to ensure business requirements are communicated clearly and understood . Participate in the development and review of functional requirements documentation . Present and review business analysis and reengineering results of tasks . Drive and challenge business owners on their assumptions of how they will successfully execute their plans . Work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams . Participate in the planning, creation, and execution of business partner testing and acceptance testing . Perform analysis on production issues as appropriate . Interface with affected application teams to coordinate/conduct testing, when necessary

Skills Required:
Microsoft Dynamics 365 Experience . Ability to deliver project commitments . Must be team-oriented and have excellent oral and written communication skills . Strong analytic and problem solving skills . Good organizational and time-management skills . Experience in all phases of the development lifecycle . Applying agile practices to solution delivery . Requirements gathering, Use Case, and Test case development. . Global business acumen . System Integrator / COTS Implementation . Knowledge of Global CRM, Contact Centers, MPS, and related technologies (e.g. Case Management, Knowledge Management, Chat, Telephony)

Experience Required:
 Microsoft Dynamics 365 Experience . Ability to deliver project commitments . Must be team-oriented and have excellent oral and written communication skills . Strong analytic and problem solving skills . Good organizational and time-management skills Experience in all phases of the development lifecycle . Applying agile practices to solution delivery . Requirements gathering, Use Case, and Test case development. . Global business acumen . System Integrator / COTS Implementation. Knowledge of Global CRM, Contact Centers, MPS and related technologies (e.g. Case Management, Knowledge Management, Chat, Telephony)

Experience Preferred:
Emerging technologies, cloud architectures, security and/or any other service-oriented architecture . Replacing legacy systems and driving business change with new technology. Experience with continuous improvement by investigating alternatives and technologies. Knowledge of Customer Service Division (FCSD), Marketing and SaleS.

Education Required:
Bachelor’s Degree in computer science, Business Administration, Information Systems, Electrical Engineering, or another field with related work experience