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Application Technology Management Practitioner
Ref No.: 18-04410
Location: Allen Park, Michigan
Application Technology Management Practitioner
DIRECT CLIENT- AUTOMOTIVE
Mode of Interview: Webex
Duration: 13 Months
Location:Allen Park, MI

 
Responsibilities include: - Run and protect growing portfolio of Connected Vehicle applications - Participate and lead triage of high priority incidents - Participate and Lead transition of traditional AM applications into L1POE/PDO model - Manage day-to-day workflow of global operations team. - Become technical expert in Connected Vehicle and cloud technologies, leading and educating team by example - Ensure alerts and tickets are actioned diligently by team with a focus on pro-active resolution - Ensure knowledge artifacts are created and maintained for portfolio. This includes knowledge articles, post mortems, and general training - Manage communications with senior management within both IT and our many stakeholders and partners - Ensure strong Incident and Problem governance - Work with Operations Engineering team to further enhance tooling and automation for common failure cases - Interview, train, and continuously mentor new team members
Skills Required:
1-2 years operations experience - Strong technical skills, ability to learn quickly - Strong analytical and problem solving skills - Strong oral and written communication skills - Ability to take accountability, solve the problem, and learn from mistakes - Ability to thrive in constantly changing environment - Extreme dedication to customer service
Experience Required:
1-2 years operations experience - Strong technical skills, ability to learn quickly - Strong analytical and problem solving skills - Strong oral and written communication skills - Ability to take accountability, solve the problem, and learn from mistakes - Ability to thrive in constantly changing environment - Extreme dedication to customer service
Education Required:
B.S. Information Systems, Computer Science or equivalent work experience in the requested field