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DevOps Engineer
Ref No.: 18-00297
Location: MOrisville, North Carolina


DevOps Infrastructure Engineer
Technology & Infrastructure - Office of the Deputy CIO for Technology
Location – Morrisville, NC
OVERVIEW
The Client Solutions Group reports to the office of the Deputy CIO for Technology and is responsible for delivering DevOps services which accelerate the delivery of both revenue-generating and internal applications. The DevOps group flexes to support business-lead software development while bring to bear best practices which streamline and fully automate the release management pipeline.
DevOps lifecycle management tools underpin all DevOps services and enable an efficient hybrid business/IT software delivery model. In your role as the DevOps Infrastructure Engineer you will be responsible for participation in selection and implementation of tools and processes which enable rapid development and deployment of software infrastructure, tools, and systems. Your mission is to embrace continuous integration/deployment in a delivery pipeline that will perform automated quality checks, deploy cloud infrastructure quickly, and provide operational tooling and metrics that can be consumed by development teams. An ideal candidate for this role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems uptime.
This role will focus primarily on infrastructure and systems lifecycle, and will partner closely with a team whose focus is on SDLC workflow and applications lifecycle. In this role you will partner with your peers in Devops, Development, and QA – to deliver a fully automated end-to-end infrastructure lifecycle management process.

RESPONSIBILTIES
  • Establish an automated DevOps infrastructure lifecycle management pipeline which delivers tooling for next generation systems management efforts (the Dev) and on-going production operations (the Ops). Cultivate a Continuous Integration/Continuous Delivery mind set.
  • Ensure teams are provided a full set of DevOps lifecycle management tools by leading the establishment of appropriate tooling and processes that will result in a fully automated infrastructure and systems lifecycle management pipeline to include: operating system templates and repositories, tool and systems management workflows, automated deployment processes, configuration management for infrastructure and systems, and operational metrics/debugging information (to targeted teams).
  • Partner with development and operations teams to develop practical automation solutions and custom modules. Troubleshoot automation issues and find practical solutions that move cyclical and project activities forward in a timely manner.
  • Be a trusted automation and tooling advisor for DevOps initiatives by providing objective, practical and relevant ideas, insights and advice.
  • Plan, organize, and control multiple responsibilities to achieve objectives; technically guide cyclical and project activities through to completion. Ensure deliverables are completed within target timeframes and are consistently of high-quality.
  • Work with teams to bring continuous improvement to lifecycle management processes and tools. Develop and own infrastructure & system KPIs to ensure performance is measured against expected business outcomes.
  • Ensure tools, infrastructure and systems are deployed, configured, monitored, measured, and supported in a manner that aligns with business service level objectives.

QUALIFICATIONS
  • Bachelor's degree in Computer Science, Business Information Systems or relevant experience and accomplishments.
  • 10+ years of experience in the IT field.
  • 8+ years of Linux/Unix system administration with experience in an environment with 300+ servers.
  • 3-5 years of Infrastructure/Systems Lifecycle Management Coordination/Engineer experience managing environments through development, QA, UAT through to production.
  • Understand how to automate systems deployment for all lifecycles - from development through production within a Continuous Delivery model.
  • Direct, hands-on experience with DevOps processes and lifecycle management tools.
  • Strong experience with IaaS implementation in a cloud-hosted model – Azure and AWS preferred.
  • Working knowledge of Docker, containerized microservice architecture, and automated deployment/management of containerized applications.
  • Experience with SDLC tools, such as Jira, Bitbucket, Git, etc.
  • Experience with APM/monitoring tools such as NewRelic or AppDynamics.
  • Experience with configuration management tools such as Ansible, Chef, or Puppet.
  • Experience in developing and delivering infrastructure-as-code.
  • Experience with Linux/open systems packaging and patch management mechanisms like APT, RPM, PyPi, or similar.
  • Knowledge of non-relational databases like Cassandra or MongoDB, and relational databases like PostgreSQL
  • Knowledge of networking, firewalls, load balancers etc.
  • Experience with compliance programs like SOC1, SOC2.
  • Knowledge of best practices for IT operations in an always-on, always-available service model.
  • Exceptional communication skills and the ability to communicate appropriately with business and technical teams.
  • Excellent influencing and reasoning skills; good at conflict resolution and consensus building.
  • Ability to travel occasionally ~15%.
  • Periodic after hours on-call support require


DevOps Infrastructure Engineer
Technology & Infrastructure - Office of the Deputy CIO for Technology
Location – Morrisville, NC
OVERVIEW
The Client Solutions Group reports to the office of the Deputy CIO for Technology and is responsible for delivering DevOps services which accelerate the delivery of both revenue-generating and internal applications. The DevOps group flexes to support business-lead software development while bring to bear best practices which streamline and fully automate the release management pipeline.
DevOps lifecycle management tools underpin all DevOps services and enable an efficient hybrid business/IT software delivery model. In your role as the DevOps Infrastructure Engineer you will be responsible for participation in selection and implementation of tools and processes which enable rapid development and deployment of software infrastructure, tools, and systems. Your mission is to embrace continuous integration/deployment in a delivery pipeline that will perform automated quality checks, deploy cloud infrastructure quickly, and provide operational tooling and metrics that can be consumed by development teams. An ideal candidate for this role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems uptime.
This role will focus primarily on infrastructure and systems lifecycle, and will partner closely with a team whose focus is on SDLC workflow and applications lifecycle. In this role you will partner with your peers in Devops, Development, and QA – to deliver a fully automated end-to-end infrastructure lifecycle management process.

RESPONSIBILTIES
  • Establish an automated DevOps infrastructure lifecycle management pipeline which delivers tooling for next generation systems management efforts (the Dev) and on-going production operations (the Ops). Cultivate a Continuous Integration/Continuous Delivery mind set.
  • Ensure teams are provided a full set of DevOps lifecycle management tools by leading the establishment of appropriate tooling and processes that will result in a fully automated infrastructure and systems lifecycle management pipeline to include: operating system templates and repositories, tool and systems management workflows, automated deployment processes, configuration management for infrastructure and systems, and operational metrics/debugging information (to targeted teams).
  • Partner with development and operations teams to develop practical automation solutions and custom modules. Troubleshoot automation issues and find practical solutions that move cyclical and project activities forward in a timely manner.
  • Be a trusted automation and tooling advisor for DevOps initiatives by providing objective, practical and relevant ideas, insights and advice.
  • Plan, organize, and control multiple responsibilities to achieve objectives; technically guide cyclical and project activities through to completion. Ensure deliverables are completed within target timeframes and are consistently of high-quality.
  • Work with teams to bring continuous improvement to lifecycle management processes and tools. Develop and own infrastructure & system KPIs to ensure performance is measured against expected business outcomes.
  • Ensure tools, infrastructure and systems are deployed, configured, monitored, measured, and supported in a manner that aligns with business service level objectives.

QUALIFICATIONS
  • Bachelor's degree in Computer Science, Business Information Systems or relevant experience and accomplishments.
  • 10+ years of experience in the IT field.
  • 8+ years of Linux/Unix system administration with experience in an environment with 300+ servers.
  • 3-5 years of Infrastructure/Systems Lifecycle Management Coordination/Engineer experience managing environments through development, QA, UAT through to production.
  • Understand how to automate systems deployment for all lifecycles - from development through production within a Continuous Delivery model.
  • Direct, hands-on experience with DevOps processes and lifecycle management tools.
  • Strong experience with IaaS implementation in a cloud-hosted model – Azure and AWS preferred.
  • Working knowledge of Docker, containerized microservice architecture, and automated deployment/management of containerized applications.
  • Experience with SDLC tools, such as Jira, Bitbucket, Git, etc.
  • Experience with APM/monitoring tools such as NewRelic or AppDynamics.
  • Experience with configuration management tools such as Ansible, Chef, or Puppet.
  • Experience in developing and delivering infrastructure-as-code.
  • Experience with Linux/open systems packaging and patch management mechanisms like APT, RPM, PyPi, or similar.
  • Knowledge of non-relational databases like Cassandra or MongoDB, and relational databases like PostgreSQL
  • Knowledge of networking, firewalls, load balancers etc.
  • Experience with compliance programs like SOC1, SOC2.
  • Knowledge of best practices for IT operations in an always-on, always-available service model.
  • Exceptional communication skills and the ability to communicate appropriately with business and technical teams.
  • Excellent influencing and reasoning skills; good at conflict resolution and consensus building.
  • Ability to travel occasionally ~15%.
  • Periodic after hours on-call support require