Location: Philadelphia PA, 19122
Only W2

Job Description:
Minimum skills and experience:

1. • Minimum 2 years of experience working in a single point of contact help desk
2. • Experience using Jira Service Management Helpdesk application
3. • Experience using GroupLink's eHelpdesk platform
4. • Experience using Genesys Cloud contact center and customer experience platform
5. • Strong customer service skills; telephone etiquette
6. • Great team-oriented interpersonal skill
7. • Great organizational skills
8. • Excellent analytical and problem-solving skills
9. • Strong oral and written communications skills (technical and non-technical)
10. • Robust understanding of the ACD system and trouble ticket process