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Customer Service Representative II
Ref No.: 25-250212
Location: Ashburn, Virginia
Position Type:Contract
Start Date / End Date: 04/21/2025 to 11/08/2025
Customer Service Representative II
Duration: 6+ months contract with possibility of extension or FTE
Location: Ashburn, VA 20147
Shift: Standard shift


Job Description:
  • Enter and check orders.
  • Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned.
  • Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
  • Engage daily with the Regional Manager to prioritize and plan workflow, tasks and activities.
  • Update relevant customer, account and opportunity information through various databases.
  • Perform customer needs analysis and recommends options based on those needs.
  • Support the ISO quality system, quality policy and continuous improvement efforts.
  • Understand competitive landscape and accurately communicates company differentiators and value.
  • Responsible for helping train new employees as assigned by supervisor.
  • Responsible for contributing to a positive and productive work environment.
  • Other Duties as assigned.

Skills:
  • 1-3 years of experience
  • Minimum of 1 year sales experience preferred
  • Excellent communication skills, both written and verbal
  • Excellent customer service skills
  • Excellent organizational, analytical and interpersonal skills
  • Detail-oriented
  • Ability to work and multi-task in a fast-paced environment
  • Previous customer service or technical experience preferred.

Education:
  • Associates or equivalent experience.