Job Title: Project and Program Management-Program Manager Tech 2

Job ID: 149143-1

Duration: 06+ months

Location: Remote(PST)

Typical Day in the Role:

• Purpose of the Team: The purpose of the Customer Success Communications team, is responsible for both change and health communication to M365 customers. They generate products that help communicate updates, new features, and changes to M365 and Copilot customers, ensuring they are well-informed.

• Key projects: This role will contribute to support Copilot Release Notes.

• Typical task breakdown and operating rhythm: The role will consist of the following,

10%: Attending meetings

50-60%: Coordinating with different team partners through meetings, emails, and Teams messages to gather and verify information.

30-40%: Performing actual work, such as publishing content, reviewing content for accuracy, and final delivery.

Compelling Story & Candidate Value Proposition

• What makes this role interesting? - This role provides the opportunity to gain exposure to the latest Copilot features: The candidate will be among the first to know about new Copilot features and have the opportunity to try and validate them. Involvement in AI advancements The candidate will be working on Copilot Release Notes allows the candidate to stay ahead in the AI world and be part of cutting-edge technology developments.

Candidate Requirements:

• Years of Experience Required: 2-4 overall years of experience in the field.

• Degrees or certifications required: Bachelor's degree in business, Administration, or a related field is required to be eligible for this role. Certifications such as PMI or PMP are highly preferred.

• Disqualifiers: Candidates with inadequate communication skill, lack of confidentiality, and poor accountability will not be eligible for the role.

• Best vs. Average: The ideal resume would contain experience in release management, and with content curation and technical documentation. Demonstrated ability to create and manage content, especially in a technical context, is essential. Familiarity with Microsoft 365 and previous roles as a product or program manager.

• Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines.

Top 3 Hard Skills Required + Years of Experience

1. Minimum 2-4 years' experience with Project Management

2. Minimum 2-4 years' experience with demonstrating communication skills, written and verbal

3. Minimum 2-4 years' experience with customer Content Curation and Technical Documentation. Creating and managing accurate and informative content.

Hard Skills Assessments

• Expected Dates that Hard Skills Assessments will be scheduled: week of December 16th

• Hard Skills Assessment Process: The assessment process will include 2 rounds for 45minute each

• Required Candidate Preparation: Candidates should have general preparedness prior to the assessment.

Summary:

The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

• Present and explain proposals, reports, and findings to clients.

• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Basic ability to work independently and manage one's time.

• Basic knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:

• Bachelor's degree in business administration or a related field.

• PMI or PMP certification preferred.

• 2-4 years' experience required.