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Information Technology Systems Support Specialist Level I/II
Ref No.: 24-181723
Location: Rancho Cordova, California
Start Date: 10/09/2024
Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.

Candidate should have the ability to:
 Operate, maintain, and perform repairs on information technology equipment and software.
 Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
 Operate, maintain and perform repairs personal computers and peripherals
 Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
 Provide 2nd level help desk support
 Lift equipment that weighs up to 50 pounds
 Have a valid California Driver's License, Class C

Candidate should have the knowledge of:
 Microsoft Operating systems including Windows 10; Windows 11 a plus
 Microsoft 365 products
 Imaging software and automated imaging processes
 Principles and practices of customer service
 Principles and practices of troubleshooting computer system hardware and software problems