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Customer Service Representative II
Ref No.: 24-160294
Location: Ashburn, Virginia
Position Type:Contract
Start Date / End Date: 09/30/2024 to 03/28/2025
Customer Service Representative II
Location: Ashburn, VA 20147,
Duration: 6+ months with high possibility of extension
Shift: Standard shift

Job Duties:
  • Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned.
  • Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
  • Update relevant customer, account, and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
  • Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
  • Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
  • Other Duties as assigned

Skills
  • 1-3 years of experience
  • Minimum of 1 year sales experience preferred
  • Excellent communication skills, both written and verbal
  • Excellent customer service skills
  • Excellent organizational, analytical, and interpersonal skills
  • Detail-oriented
  • Ability to work and multi-task in a fast-paced environment Previous customer service or technical experience preferred.

Education
  • Associates or equivalent experience

Required
  • CUSTOMER SERVICE REPRESENTATIVE
  • SALES EXPERIENCE
  • CUSTOMER SERVICE
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • DETAIL-ORIENTED

Additional
  • QUALITY SYSTEM
  • RETAIL SALES
  • ISO
  • WORKFLOW
  • MANAGE ACCOUNTS
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • CUSTOMER SERVICE ORIENTED.