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Customer Service Representative I (I/O)
Ref No.: 23-65492
Location: Jacksonville, Florida
Start Date / End Date: 07/11/2023 to 10/13/2023
  • Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
  • Candidates could be selected to work any of the below listed shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.

  • Call coordinator - will answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept.
  • All Candidates must have:
  • Internet Service (cannot connect via WIFI)
  • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
  • Candidate must have Windows 10 on computer
  • Must have modem connection - Must be hardwired to your computer via ethernet cable
  • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
  • Allow required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)