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Cisco Call Manager
Ref No.: 17-04992
Location: Richmond, Virginia
Position Type:Right to Hire
Start Date / End Date: 08/21/2017 to 12/29/2017
 Client: bank
Location: Richmond, VA
Duration: Contract to Hire – Contract portion ending 12/29/2017

Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US*
  • Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.
  • Perform software upgrades on existing Cisco voice deployments
  • Provides guidance & leadership to Network Analysts & Network Professionals
  • Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration.
  • Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies
  • Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration
  • Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts
  • Own the technical design and development of cross-functional, multi-platform application systems.
  • Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
  • Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues.
  • Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
  • Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment
  • Coordinate coding, testing, implementation and documentation of solutions
  • Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system.
  • Work with partners, call center suppliers, 3rd party vendors for bank
  • Provide administrative and end user training for call centers when needed
  • Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post implementation documentation
  • Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
  • Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)
Basic Qualifications:
  • Bachelors Degree or military experience
  • At least 3 years of experience in Contact Center technologies
  • At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,
  • At least 1 year of experience technical design and delivery large scale contact center solutions
  • At least 1 year experience in Call Recording Technologies
Preferred Qualifications:
  • Masters Degree
  • 2+ years of experience in Agile
  • 2+ years of experience in deploying cloud based Contact Center solutions