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Solution Architect
Ref No.: 17-04974
Location: Boston, Massachusetts
Position Type:Contract
Start Date: 08/02/2017
Job Description

Solution Architects are responsible for engaging in a wide variety of engagements with customers and partners and for leveraging technical knowledge from across the Zerto community. They demonstrate strong technical mastery of architecture, design and communications as well as deployment and automation through scripting.  In addition, they are business savvy and understand how to get things done within time and budget constraints.  As a member of Zerto's Professional Services team, you will participate in the design and operational execution of Zerto customer's disaster recovery process as well as on custom engagements and automation activities.
There are two focus areas for the Solution Architect role:

1. Work independently or as part of a team on Professional Services engagements, often in a technical leadership role to design, develop, implement and document innovative solutions based on hands-on knowledge of Zerto solutions:
  • Maintain deep technical knowledge of Zerto solutions and developing new technology integrations and solution capabilities
  • Deliver customer engagements focused on automation such as scripted deployments, self-service portals, API integration, and design to ensure customer and partner value realization
  • Participate in pre-sales/business development activities for Professional Services
  • Work with PS Manager to scope and craft Statements of Work
  • Track actual time against scoped requirements, as appropriate
  • Manage customer expectations; drive customer satisfaction
  • Identify change order requirements; track out of scope requests
  • Document deliverables for use by customer and Zerto internal teams (e.g., Support, Product, Engineering) Train partner service delivery teams
  • Develop and release technical and service delivery collateral including deployment guides, best practices, sizing whitepapers and solution reference architectures
  • Participate in the creation of best practices-based delivery kits for internal and partner audiences

2. Be the Lead Consultant on non-billable Business Development and Alliances development efforts:
  • Participate and partner with the Zerto alliances and/or product development teams to help define and contribute in the creation of progressive integration solutions and tooling based on partner requirements and contribute directly to the delivery of these solutions through scripting, testing, documenting, demonstrating and/or showcasing as part of a team
  • Provide architectural guidance for the integration of Zerto products with third-party products including automation platforms, load balancers, frameworks, systems management and monitoring, security platforms, etc.
  • Work with PS Manager to scope and bound project work; understand business case; prioritize efforts
  • Track actual time against scoped requirements
  • Manage partner expectations
  • Identify change order requirements; track out of scope requests
  • Document deliverables for use by partners and Zerto internal teams (e.g., Support, Product, Engineering)
 
Skill Requirements for the Solution Architect Team
 Basic Qualifications
  • 5-10 years of experience as a technical specialist in a customer-facing role with a focus on delivering practical business-oriented solutions to bet meet customer requirements
  • Experience in a DevOps role where you were tasked with building and maintaining tools and processes for deployment, monitoring, testing and automating technologies.
  • Solid Linux and Windows-based system administration activities in a cloud and virtualized environment
  • Experience building automated infrastructure and in automating production environments
  • Experience with automated build scripts used for release management across all environments
  • Excellent scripting skills in PowerShell
  • Experience delivering VMware Professional Services
  • Experience installing and configuring VMware vSphere Suite
  • Mastery of VMWare PowerCLI and vSphere automation
  • Experience with JSON and REST APIs
  • Experience deploying Cloud architectures
  • Ability to travel to customer locations when appropriate
 Preferred Qualifications
  • Strong verbal, written and team-oriented communications skills
  • Familiarity with Professional Services concepts:  scoping, SOW creation, deliverables definition, milestone tracking, working within a time and cost budget
  • Experience with Chef, Puppet or Ansibledesirable
  • Experience with Virtualization technologies e.g., VMware vSphere, VCloud Director and Hyper-V/VMM
  • Experience installing and configuring vCenter, SCVMM
  • Previous Disaster Recovery experience or knowledge of key concepts related to replication and recovery orchestratio