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Mainframe Developer needed for 12 month contract in Jefferson City, MO.
The Mainframe Developer will provide critical and major production problem support for the Family and Children's Electronic System (FACES) as defined by the Children's Division, Department of Social Services pending availability of funds. The Mainframe Developer will possess the ability to engage with a variety of agency business staff to gather requirements, code and develop the functionality, and complete unit/system test.
The Mainframe Developer will report to the ITSD/DSS Project Manager and will provide sufficient knowledge and skill to resolve FACES production problems that are classified as either "Critical” or "Major” using the definitions below. The ITSD/DSS Project Manager in coordination with FACES management will authorize all issue/problem work to be performed. Work on these problems will commence within a designated time frame based on the category. Each deliverable/problem report assigned will require a description of the problem, the resolution to the problem, the agreed upon level of effort in hours estimate, and the actual time to resolve all issues.
Status reports will be submitted weekly and upon request to the ITSD-DSS Project Manager, or a designee. Status reports will include but are not limited to: key activities conducted during the given reporting period, key activities planned for the next reporting period, and documentation regarding any outstanding issues.
Critical Problems: Software errors that require an immediate resolution because they render an application inoperable prevent all useful work from being done, disable major functions of the application, significantly impact functions of the business, have no workaround, and/or impact the health or welfare of one or more clients.
• Critical Problems
o Work will commence within 30 minutes of assignment and must be resolved within 48 hours unless a documented reason is supplied.
o No non-critical work will be addressed by the assignee until the critical issue is resolved.
Major Problems: Software errors that require a prompt resolution, significantly impact major functions of the application, have a workaround available, impact the client's eligibility or ability to receive benefits, or result from data integrity problems.
• Major Problems
o Work will commence within 48 hours of assignment.
o At a minimum, 50% of major problems assigned must be resolved within five (5) business days.
o Of those that exceed the five (5) business day turnaround, a minimum of 25% must be resolved within ten (10) business days.
o All remaining new major problem reports must be resolved within twenty (20) business days.
Problem resolution may involve input from DSS staff; access to appropriate DSS staff with knowledge of the issue/problem will generally be possible within 30 minutes notice.
References are required for this position.
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