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network engineer
Ref No.: 17-04775
Location: Nashville, Tennessee
Start Date / End Date: 06/19/2017 to 01/31/2018
 Looking for a network engineer with Avaya experience of 2-3 years - Avaya UC Operations Specialist Level 2- 3 roles available, need candidates (job requirement is attached)
H1-B ok
Must Haves: Avaya experience. Cisco is a huge plus
Each branch migrating to VPLS, Juniper, etc. Staying with Avaya Voice component. Will be responsible for IP, gateways, re register phones, etc.
24/7 Environment  - Must be open to any shift.
 
Job Title:             Unified Communications L2 Operations Analyst

$30/hr W2 + benefits and $5/hr referral fee to you
Duration: 6 Months
Location: Nashville, TN
 
Specific Responsibilities
•       Avaya technical experience a must; Cisco IPT a huge plus
•       IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
•       24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
•       Response, triage and restoration of incidents
•       Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
•       24x7 Critical Group Lync / MindAlign chat channel monitoring
•       Level 1 RADAR secure PBX health check and maintenance.
•       ReliaTel and Nectar Alerts validation and Sanity checks
•       Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
•       Daily global device health check of IPT infrastructure
•       Vendor management (raising incidents and tracking resolution status).
•       Vendor management for vendor & carrier related outages.
•       Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
•       Regional & Global Daily Service Review calls representation.
•       Change management for operational, incident, project & break-fix
•       Post Incident Review preparation of IPT related incidents & outages
•       Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
•       Project management and coordination of project activities.
•       Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
•       Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
•       Build CM network maps for new IP subnets
•       Creation of test extensions
•       Activate monitoring for phone registration
•       Validation of phone connectivity through new Juniper platform
•       Change IP network parameters on Avaya Media Gateways
•       Test call scenarios / validation
•       Validate carrier data failover to ensure phone registration
•       Validate all call functionality
•       Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.