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Kronos WF Central Specialist
Ref No.: 17-04682
Location: Columbus, Ohio
Start Date / End Date: 06/05/2017 to 05/31/2018
 Please let me know if you can find someone for this.  Most important!
Title: Kronos WF Central Specialist
Quantity: 1
Assignment Length: through end of 2018
Client: State of Ohio
Project City and State: 30 W Spring St Columbus, OH
Position: Technical Specialist 4 - 1. Kronos Workforce Central Specialist Note: This is a long term engagement and will likely be extended in FY 18. Candidate MUST relocate to Columbus and MUST work on site 5 days a week. Interview Process: In-person or Skype interviews with 48 hours notice Will close to submissions on 5/26/17 at 1:00 PM
  1. 44417 TS4 - OAKS Kronos Workforce Central Specialist
Relevant Experience Mandatory:
  • 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
  • Experience with large workforce use of Kronos (i.e. over 10,000 employees)
  • Experience supporting Kronos for union/bargaining unit workforce
Preferred:
  • WFC Configuration and alignment with Organization Pay Rules
  • WFC Mobile Application Support
  • Time Clock Management/Management of Time Cards
    • Intouch
    • Series 4000
    • Other time capture devices
  • Integration to PeopleSoft Application
    • BizTalk
    • Workforce Integration Manager
  • WFC Architecture and Technology support including SQL Server database support
  • Public Sector experience
  • Application management/outsourcing experience
  • Kronos application patch, bundle, or image experience (WFC 0 or higher)
  • Excellent verbal and written communication skills
  • Ability to interface and resolve issues across all levels of an organization
  • Writing WFC reports
Preferred Education
  • 4 year college degree
  • Project Management Professional (PMP) certification
  • Kronos WFC training courses (please list)
Role Description
  • Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
  • Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
  • Consult on application aspects of break/fix approaches and planned enhancements
  • Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
  • Work to understand customer issues and communicate these issues to various stakeholders
  • Maintain the Kronos Workforce Central Operation Processes
  • Proactively identify and implement service improvements in operational delivery processes
  • Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
  • Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
  • Document results of analysis in Event / Incident Management database
  • Help drive Kronos Workforce Central performance improvements
  • Assist in validating Kronos Workforce Central contract performance
  • Customize Kronos software to meet the State's needs
  • Program SQL based queries and views to develop interfaces and customized reports
  • Provide program specific training and follow-up support for new agencies
  • Develop documentation for the configuration of the software based on discovery and union contracts
  • Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software