Previous Job
Previous
Tech Support Manager
Ref No.: 17-04573
Location: North Chelmsford, Massachusetts
Position Type:Direct Placement
Start Date: 05/11/2017
  • We are currently looking for a Tech Support Manager.
  • The role is fulltime and the reason the position is open is the manager is moving to another growth position within the company.
  • We are not looking for an IT Manager. Director, PM, etc..
  • This is solely a Tech Support Manager.
  • Someone who manages Field Tech Support staff that does phone/remote support and also goes onsite to various customer sites to do installations, repairs etc....
  • Someone who may have started in PC support/Administration and moved up the ranks.
  • The ideal candidate is a hands-on tech who has moved up the ranks to management.
  • An environment with multiple clients (not just internal endusers).
  • Someone who has been recently working within hardware/software.
  • Someone who has built servers, racks, installed software, trained customers etc...
  • Someone who has recently been in a traveling role and comfortable doing that if needed.
  • This is definitely a hands-on management role so if the team cannot answer customer questions/issues, would be able to take the calls (possibly on a night/weekend) to fix the issues. The role will require some travel.
  • The IT Techs do about 25-30% but the manager doesn't travel as much. We are a Windows Server and SQL environment so someone who has supported that environment and is hands-on is what we are looking for.