Previous Job
Inside Sales Agents
Ref No.: 18-00456
Location: Boise, Idaho
Start Date / End Date: 05/03/2018 to 05/02/2020
Roles & Responsibilities of Inside Sales Agents
Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment.
Create a positive customer experience by providing a complete, customized, and professional experience
Promote and sell products, services, and supplies to a diversity of customers
Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
Building rapport
Maintaining a professional and respectful demeanor
Discovering and evaluating customer's needs and/or concerns
Using available tools and resources in order to provide accurate and complete information
Positioning products and services that align with the customer's needs/interests
Anticipating and addressing objections
Closing the sale
Document customer, order, and account information accurately and completely
Develop and maintain a working knowledge of products/services, systems/tools, policies/procedures and processes
Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

Associate or Bachelor Degree preferred
B2B/Consumer/Retail Sales Experience preferred
High technical aptitude preferred which includes but is not limited to:
PC & Printer knowledge
Experience navigating between multiple tools/resources and screens
Experience with current windows based environments
Requires ability to:
work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
be available to work extra hours as call volumes and business need requires
be reliable and dependable with respect to attendance and schedule adherence
be self-driven and motivated
cross-sell and up-sell our products and services with confidence and credibility
Candidates demonstrate the ability to:
multi-task within all contact channels including phone calls, emails and chat
navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
communicate effectively and efficiently (verbally and in writing)
organize and manage time efficiently
embrace and champion change
organize and manage time efficiently
remain open and responsive to coaching and feedback provided by a variety of individuals
act with integrity; promote and model the core values
maintain a professional and positive demeanor
take ownership of their personal growth and development, as well as that of performance
work effectively and efficiently individually and as a member of a team in a fast paced environment
adhere to assigned schedule

Hours of Operation:
o The Sales Center is open from 7 am to 10 pm Mon- Fri and 8 am to 10 pm Sat-Sun.
o The Sales Center is open on ALL of the Holidays with the exception of Thanksgiving Day and Christmas Day.
o During peak seasonal/holiday times, a certain amount of Overtime may be required.

o The Sales Center is currently hiring for evenings and weekends.
o An evening and weekend shift means you could possibly work Sun-Thurs 1:30 pm to 10 pm or Tue-Sat 1:30 pm to 10 pm.
o You can expect to receive a shift with at least 1 weekend shift and possibly 2 weekend shifts.
o You will know what your shift will be by the end of week 2 of New Hire Training. This shift will be in effect through July of 2018.
o The center does shift bids on a quarterly basis in which individuals can bid for a shift based on their performance ranking.
o You will be eligible to bid for a new shift during July of 2018. This schedule will go into effect August of 2018.

Compensation Structure:
o As a Contract Employee, you are eligible for SPIFF (sales performance incentives) and are not eligible for sales commission due to co-employment laws.
o These SPIFFs can provide an opportunity to earn an additional $100-$400 per month.
o The amount you earn each month can vary and the exact amount is determined by performance, taxes, and supplier processing fees.
o In order to be eligible for monthly SPIFFS, there are minimum performance requirements each individual must meet for the month.

o All 3 Weeks of New Hire Training will run Tues-Sat from 9:00-5:30 starting on Tuesday, May 8th
o The training is comprised of 2 weeks of classroom training and 1 week of OJT (taking live phone calls in a structured environment)
o 100% Attendance is expected in order to ensure we are setting you up to be successful in your role.

o Reliability and dependability in this role is critical.
o Excessive tardiness and/or absences can be subject to review for contract termination
o Failure to notify Supplier and Sales Manager of tardiness and absence prior to start of shift will be considered a No Call No Show.
o A No Call No Show is immediate grounds for review for termination of contract

Dress Code:
o Client has a business casual dress code/professional dress code.
o This dress code does allow for work appropriate jeans, shorts, and t-shirts AND does not allow tank tops, flip flops, clothing that advertises alcohol, tobacco, firearms, etc.