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IA - OCIO - Innovation Center Support
Ref No.: 18-00402
Start Date / End Date: 03/26/2018 to 03/24/2019
This role is focused on level-2 support for innovation center and conference room facilities configured with Chrome devices and video conferencing capability.

Candidate must be able to:
- Answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts.
- Configure/setup rooms to meet customer requirements.
- Assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing.
- Escalate system issues to appropriate support area for quick resolution.
- Maintain a positive outlook, be professional, and provide excellent customer service.

Work during core business hours of 8:00 AM – 4:30 PM, Monday - Friday, not to exceed a 40 hour work week.
At least 1 year of relevant experience working in a technical IT environment.

The ideal candidate must have excellent customer service and communications skills.