Previous Job
IA-DAS-ITE Except-DSKTP-2 (2 positions)
Ref No.: 18-00357
Start Date / End Date: 03/19/2018 to 03/17/2019

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support Lead with hardware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC's,
-maintain a positive outlook, be professional, and provide excellent customer service

Ability to work independently and take initiative in resolving desktop issues
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
Ability to troubleshoot issues with browsers – Chrome, Microsoft IE 11/Edge
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers - hardware maintenance (toner/maintenance kit replacement)
Printers - troubleshoot network printer connectivity issues
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Thorough understanding of Microsoft Active Directory – Users and Computers (particularly working with computer objects)
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting;
preference for Bitlocker and SecureDoc WinMagic
Experience with Windows 7 to Windows 10 migration
Industry certification (A+, Network+, MCP, etc.)

Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study