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UX Designer
Ref No.: 17-00634
Start Date: 12/11/2017
Senior User Experience Designer
Santa Clara, CA
This position reports to: Senior Manager – UI/UX – IT Applications
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 
We're disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 
We're looking for a creative, passionate, and detail-oriented Sr. Experience Designer.
Our ideal candidate is an overall design generalist and interaction design expert who is as comfortable hashing out big-picture workflow and strategy as they are prototyping detailed visual and interaction execution.
You'll work closely with a talented and growing design organization in a fast-paced startup-environment to drive our experience strategy, envision elegant and seamless workflows, and deliver refined and engaging product experiences.
What you get to do in this role:
Contribute to the design of useful, usable, and desirable user interfaces in a team environment.
Gather user needs via design research methods.
Communicate learnings and requirements to business stakeholders.
Create user flow diagrams, conceptual wireframes, storyboards, click-through prototypes, and high fidelity mockups to articulate on design direction for our cloud-based applications.
Develop and maintain detailed user-interface specifications and design patterns.
Create user tasks and conduct usability tests to evaluate concept directions.
Effectively communicate design decisions to colleagues, cross-functional team members, and management.
Collaborate with cross-functional teams that include Program Managers, Business Analysts, and Engineers to gain insight into project goals and feasibility
In order to be successful in this role, we need someone who has:
5-7 years of experience designing world-class apps with a strong portfolio of design work
Proficiency with leading design software such as Sketch, Invision and the Adobe Creative Suite
Knowledge of mobile design standards
Excellent visual design skills, typography, layout, and color usage
Excellent communication skills with a proven track record presenting to and evangelizing designs to cross-functional teams
Bachelor's or master's in graphic design, HCI, UX, or another related area of study
Experience working in an agile software development team
Passion for interaction design - we are looking for someone who constantly analyzes and obsesses over other product's experiences
Curiosity about the way people think and human behavior