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Customer Service Representative
Ref No.: 17-00369
Start Date: 08/31/2017
 Electronic Timesheet (ETS) Help Desk Representative
The ETS Help Desk Representative works collaboratively with clients and stakeholders to research, analyze and validate issues and inquiries. The Help Desk has both a technical and functional role. The majority of the calls will be functional in nature.
• Managing incoming calls, voicemail, and emails.
• Research, identify and specify solutions to problems.


• Analytical skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficient computer skills
• Speed/accuracy related to data entry/typing
• Ability to research and resolve inquiries
• Ability to read and comprehend moderately complex documents
• Ability to be self-driven
• Positive attitude with strong work ethic
• Strong people skills
• Ability to work under pressure
• Ability to juggle multiple tasks and assignments
• Strong ability to multi-task and navigate through multiple systems while handling a single phone call.
• A collaborative approach to people, flexibility, and responsiveness.
• Help Desk experience
• Excellent fluency in language to be supported English