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Associate Client Support Consultant
Ref No.: 18-10474
Location: Alpharetta, Georgia
Type: 6 Month W2 Contract (highly extendable)
Location: Alpharetta, GA 30005
 
We are currently looking for a talented Client Support professional, with excellent customer service experience, to join our client’s team in Alpharetta!
 
This is a 6 Month W2 Contract (highly extendable) position. Interview process will include a phone and a F2F interview.
 
Note: Not open to 3rd party/C2C consultants. This position is only available to those who can work on W2 basis without a sponsored work visa. Visa Sponsorship is not available.
 
Details:
Serve as a consultant in servicing clients products/technologies. Use breadth of expertise to support clients and Solve client problems; taking a broad perspective to identify solutions. Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of the clients products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products. Provide recommendations to the clients leadership around potential best practices and training on the clients solutions, based on client input or experience.
 
What you can bring to the table (must-have, required):
 
  • Proven ability to produce positive results
  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems related organization
  • Strong client relationship building skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • The ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions
  • Good knowledge of industry tools
  • Excellent analytical and time management skills
  • Excellent Communication skills both verbal and written