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Call Center Verification Specialist (Call Center, Document verification and Data Entry)
Ref No.: 18-09910
Location: Bolingbrook, Illinois
Our client, a Background Services Organization located in Bolingbrook, IL is looking for multiple Call Center Verification Specialist (Call Center, Document verification and Data Entry)
 

Job Description:
This position verifies various aspects of employment, education, licensing, rental and references while adhering to standard operating procedures, productivity and quality standards.

Primary Responsibilities:
  • Perform employment, references, professional licenses, rental, and education verifications according to client scope.
  • Application analysis, scope diagnosis, developing telephone numbers and logical source names, conducting the telephone interview, entering the data in the system.
  • DOT, Standard, Custom, Tier 1 Custom mitigated, Letter module/Fax
  • Completing assigned cases within customer required time frame, contacting customers and/or applicants for additional leads when required, and supplement follow-up are integral to the interview function.
  • Comprehend and follow client specific written Standards of Operations (SOPs) for special handling instructions and adjudication matrices.
  • Basic quality assurance is required to ensure that all required elements have been completed, no spelling or typographical errors are present, and all information developed is accurately transposed to the system.
  • Manage workload to meet or exceed productivity and quality expectations with minimal assistance and self review.
 
Education:
  • High School Diploma or equivalent
Experience:
  • 2+ years related experience
  • Typing, Written and Oral Communication
  • Attention to Detail a must
  • Accuracy proficient required
Please feel free to contact Sean Eiler about this opening at seiler@diversant.com, 415-230-5589.  (NO 3RD PARTIES PLEASE) the phone