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Client Services Representative (Call Center, MS Office) (Indianapolis, IN)
Ref No.: 18-09900
Location: Indianapolis, IN 46256, Indiana
Our client, a Background Services Organization located in Indianapolis, IN is looking for a Customer Service Representative (Call Center)
 
Note:
  • Must have good experience with MS Office
  • Must have excellent customer service skills (Phone and Email)
  • Must have great multitasking abilities (CSR, Scheduling, Document verification, Follow-up etc)
Job Description:
  • Our Background Services Group is looking for customer service focused individuals to fill the role of Client Services Representative.
  • Must be a detail-oriented individual with strong written and verbal communication skills, able to utilize dual computer monitors with intermediate computer skills, and 40-50 WPM typing speed.
     
Must Have Experience
  • The CSR will be responsible for providing quality customer service to both customers and vendors by performing the following duties: 
  • Work directly with the lead to ensure that tasks are completed in a timely manner. 
  • Answer client questions accurately and within a timely manner 
  • Act as the first point of contact for our clients using professional and courteous tone at all times. 
  • Research incomplete documentation and lab results received by calling customers, labs, and/or collection sites to obtain the data, and locate collection sites in our database for customers as requested. 
  • Talk with customers/vendors by phone and/or email. 
  • Work with specific company data entry. 
  • Provide additional research and follow up for issues that require assistance from additional departments 
  • Assist with special projects as needed. 
  • Adhere to department deadlines, and assist teammates in meeting these goals.
 
Desired Experience:
  • 3+ Years’ Experience In A Call Center Environment 
  • Excellent Multitasking skills
  • Any experience with Scheduling driver’s, logistics background is nice to have
     
Please feel free to contact Sean Eiler about this opening at seiler@diversant.com, 415-230-5589.  (NO 3RD PARTIES PLEASE)