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Production Support (SAS)
Ref No.: 18-09744
Location: Charlotte, North Carolina
Job Title: Production Support (SAS)
Location: Charlotte, NC
Duration: Contracted role, with possible extension

Primary Responsibilities:
  • Ensures the overall health of the SAS platform
  • Applies / installs software maintenance releases, upgrades and hot fixes as required
  • Designs solutions to reduce the operational and management complexity of the platform
  • Designs, implements, and maintains platform security
  • Performs platform capacity planning and management
  • Serves as an escalation point for production and/or platform issues.
  • Establishes best practices and guidelines for usage of the SAS platform
  • Works effectively in both team member and individual contributor roles
Specific Technical Requirements:
  • Firm understanding of SAS products, the skill set of team needed to support consulting needs.
  • SAS EDI, SAS EBI, BASE SAS, Enterprise Miner, SAS MO, Forecast Server, Text Miner, Contextual Analysis, SAS Visual Analytics, SAS Viya
General Technical Skillsets:
  • Install and configure SAS products in a Linux environment
  • Troubleshooting and root cause analysis of production issues
  • Assisting in development/maintenance of process automation
  • Superior customer service skills
  • Familiarity with Unix shell scripting and SAS Macro facility
  • Ability to multi-task and address complex support issues in a mixed technology environment
Top required IT/Technical skill-sets:
  • SAS Installation/configuration/support experience.
  • Linux experience.