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Systems Support (SSA4)
Ref No.: 18-09078
Location: Charlotte, North Carolina
Position: Systems Support
Location: Charlotte, NC (University)
Duration: 0- 2 years; strong possibility of extension based on performance

  • Provide technical systems support to team members and partners across the enterprise for SharePoint Services
  • Perform advanced troubleshooting, root cause analysis, and problem resolution by providing technical support for routine to complex issues reported to the Enterprise SharePoint Service Desk Team.
  • Act as a liaison between customer’s/business partners and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated solutions and systems.
  • Work with user groups to provide training, resolve questions, assess user needs and make necessary changes to the services.
  • Maintain, form and perform quality checks of the automated systems.
  • Identify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.
  • Leading/facilitating high severity application production issues through resolution.
  • 5+ years of systems support analysis experience
  • 5+ years of technical troubleshooting experience
  •  5+ years of SharePoint experience
  •  5+ years of application production support experience