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Non-IT (Call Center - Outbound)
Ref No.: 18-08892
Location: Charlotte, North Carolina
Outbound Contact Center Representative

Call Center Associate - 3 month, contract to hire

Start Date: 9/10/18
Hours: 12-9 EST 4 days a week, and 9-5 on Saturday.
Location: Ballantyne
Training: Training from 9-5:30 in Ballantyne for first 1 week

Our company:

Through our other companies we serve as an indispensable our financial client for consumers who are looking to comparison shop for loans, home improvement, insurance, educational institutions, and autos.

We're publicly traded, we're financially sound, and we're on a tear. If you're looking for an opportunity with a dynamic company that is fanatically pro-consumer and that champions your entrepreneurial spirit, then you've come to the right place!

Our culture:

Want to wear shorts and comfy shoes to work? No problem! Our clothes are casual, but our work ethic is anything but. Every one of us is expected to challenge the status quo, to have an opinion and to stand up, ask for the ball and run with it to meet our aggressive goals... then we have some fun!

We're always looking for the best, brightest, high energy, results-driven Rock Stars to join our team. We reward innovation, creativity and the ability to just GET STUFF DONE.

The Position:
  • Call customers that have submitted a form (using approved scripting) and connect them with lenders in our approved network.
  • Promote approved lenders during outbound customer calls.
  • Thoroughly learn and then cross sell all product offerings.
  • Track call results in CRM system.

Requirements:
  • 1+ year of successful outbound calling experience
  • Exceptional phone presence

Preferred Skills and Experience:
  • Experience exceeding quota in an Inside Sales position
  • Strong understanding of the mortgage industry
  • Excellent verbal and written communication skills, detail-oriented, proactive with good follow-up skills, good listening skills, and problem-solving abilities.
  • Ability to work in a team environment and become a team player.
  • Self-Motivated.
  • Ability to adapt to a changing environment.
  • Ability to multi-task daily while, maintaining high performance standards.
  • Strong time management skills.
  • Experience with Microsoft Office applications.