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BSA (BPC2) / Process Engineer
Ref No.: 18-08726
Location: Charlotte, North Carolina
Position: Business System Consultant (BPC2) / Process Engineer
Location: Charlotte, NC
Duration: 0-6 month contract (interest in converting full time)
  • Works with line of business groups to understand their business landscape and top of the house products and services they deliver to internal and external customers.
  • Identify the TOH Value Streams which are required to be executed to deliver value to the customer, understand the stages which that value stream goes through and processes which help in fulfilling the requirements of those stages.
  • Align these processes to a common process classification framework e.g. APQC, ITIL, COBIT etc.
  • Also work with Business Process Owner, SMEs and Process Designers/Modelers to get the processes documented, activities identified for those processes and if needed, tasks identified under those activities.
  • Coach the internal and external stakeholders on Process Architecture framework, standards and guidelines/ best practices.
  • Perform Quality review of process models to ensure they are in line with the enterprise process modeling standards.
  • Manage and maintain enterprise process inventory and classification framework (change requests governance)