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Data Center Support Coordinator
Ref No.: 18-08075
Location: Newton Square, Pennsylvania
The Data Center Support Coordinator is responsible for the coordination of services as defined in the 7x24 Service catalog. The tasks include processing service support requests, escalations, disseminating information and reporting to the DCM Manager, WKC Manager and local DCM Engineers.
Technical Requirements / Background
  • Data Center background with minimum 1 year experience
    • Must have familiarity within Data Center environments and prior working knowledge on organization, process related, security specifics
  • Basic Network infrastructure / network equipment / server equipment knowledge
  • Previous IT ticketing system experience
  • Prior Service Desk or equivalent experience
  • Wiki confluence experience a plus – Updating / editing documentations
  • Familiarity with Data Center best practices
  • Vendor management
    • Experience in working with/coordinating with external vendors
    • Familiarity with Vendor Customer Support Web Portals (Client, IBM, Cisco, Fujitsu, Dell)
Soft Skills and Intangibles
  • Outstanding customer service skills (personable and engaging)
  • Excellent communication skills both written and verbal
  • Must be detailed oriented and organized
  • Analytical abilities
    • Understand established processes and ability to apply best solutions
  • Accountability approach/ mindset to follow up on open items or tasks
  • Enthusiastic and willingness to learn and grow
  • Ability to listen and follow directions