Previous Job
Previous
Help Desk Support Technician
Ref No.: 18-06806
Location: Philidelphia, Pennsylvania
Our cliet located in Philadelphia, Pa as an urgent need for  a Helpdesk Technician for a long term contract opportunity, Below is the descirption, if interested please reply to Charlie McShane at cmcshane@diversant.com.

Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Activities include recognition, research, isolation, resolution, and follow-up.
Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
May involve use of problem management databases and help desk system.
May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
May lead and direct the work of others.
Typically reports to a supervisor or manager.
A wide degree of creativity and latitude is expected.