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Avaya Support Analyst
Systems Support Analyst to provide senior level systems administration. In this role you will provide high level technical systems support, systems administration, and act as an escalation point where duties are varied. This position primarily supports Windows systems. The selected candidate will support highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services, .net and Windows environment. This candidate will act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution. Assess changes for risk to production systems and assures quality, security, and compliance requirements are met for supported areas and create change/issue logs as well as analyze performance trends and recommend process improvements.
Additional Job Details:• Perform migrations from lower environments to production, lead upgrades, installations, and configurations. • Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported. • Update and or author documentation and procedures. • Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups. • May coordinate project resources and provide guidance to less experienced analysts. • Coordination and relationship building with Technical and Business partners. • May also perform some leadership initiatives in support of the team mission. Required Qualifications 5+ years systems support analysis experience. Desired Qualifications • 7+ yrs. application administration or production support in windows environment • Experience with owning and driving technical initiatives • 5+ yrs. Application administration or production support in a Windows/SQL environment • Undergraduate degree in Computer Science or related discipline • Previous web application server experience • Business process improvement experience
Please contact David Baker at Dbaker@diversant.com if you're interested in connecting about this role!
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DIVERSANT (diversant.com) is one of the largest African-American owned IT staffing firms in the U.S. We offer rewarding career opportunities with many of the nation’s leading corporations. Our experienced recruiters understand what hiring managers look for in a candidate and provide our applicants with the proper support and guidance along the entire application and interviewing process. We offer opportunities on a contingent, contract-to-hire, and direct hire basis. At DIVERSANT, we are committed to providing the highest level of service and satisfaction to our customers, consultants, and employees.
DIVERSANT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DIVERSANT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
WORK OPPORTUNITY TAX CREDIT
Diversant LLC participates in the Work Opportunity Tax Credit program. ADP Tax Credits administers this program on our behalf. It is vital that you follow the steps listed below in order for the tax credits to be processed. We appreciate your cooperation. Please note participation in this program is voluntary and is a required part of the employment application process. Formal application steps should still be followed.
Work Opportunity Tax Credit Applicant Instructions
• Open https://tcs.adp.com/screen/index.html?cc=diversant
Note: To change the language on screen please select a language from the dropdown box
• Click on Continue to begin
• Please answer each question including electronically signing any applicable forms
• To complete the interview and save your work, please click eSign and Finish
• If applicable, upload any available supporting documents and click Continue