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Helpdesk Support I
Ref No.: 18-06357
Location: Richmond, Virginia
Diversant has an immediate need for a Helpdesk Support I technician for a global finanical institution located in Richmond, VA. 

Support technician should have experience with both Identity & Access Management along with previous support experience. 

Top Skills: Identity & Access Mgmt experience 

Responsibilities include but are not limited to: 
  • Provides management for the support, availability, operation, and recoverability of production systems.
  • Includes functions in support of end user needs.
  • Includes first-level technical support to both internal and external customers.
  • Usually provided via telephone.
  • Includes hands-on support of hardware and software issues, usually at the customer's site.
  • May include hands-on support of low-level network issues, such as password set-up and resets.