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Help Desk Support Rep
Ref No.: 18-04738
Location: Richmond, Virginia
Help Desk Support Job
                 
Diversant has an immediate job opening for a Help Desk Support Job with one of our premier clients in Richmond, VA. We are seeking an experienced Help Desk Support Analyst with extensive IT skills and certifications. If you would like to work with one of the most recognizable brands in the US, then this job could be for you.
 
The Help Desk Support Job will support our client’s technology group.  The technology team provides creative, reliable solutions for our client’s internal and external customers. They provide global services including design, engineering, installation, dispatching, repair, outsourcing and consulting, and project management for a diverse base of network, radio, and applications services supporting information technology systems and networks in industries including finance and retail.
 
The Help Desk Support role will:
 
  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received
  • Interact with end users via soft phone or chat modules to resolve primarily software issues and some hardware issues
  • Remotely access and support end user machines to achieve first call resolution
  • Assist with onboarding of new Users
 
Qualifications Required Experience and Skills:
 
  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of remote help desk support experience
  • Fluent in English
  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience is a nice to have
 
To be considered, you must apply online now and submit your resume. We are actively monitoring all applies.
 
Apply below! And, thank you for partnering with Diversant!