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Description/Comment:The Application System Engineer is a versatile and highly motivated individual who supplies front line technical application and infrastructure support. As a Application System Engineer, you will be responsible for providing escalation technical and developer support for production issues impacting application and data avilability impacting Partners. Being a vital part of the Production Support team involves working on highly complex systems and providing general technology support services for both wen and data management applications, ensuring overall customer satisfaction and total resolution of each support incident. Your role as a support professional will be as a central figure supplying technical expertise on behalf of our applications as well as to other WBT Core Services team members.
The Primary objective of this role is to be a key participant in the maintenance and support of several key Data Distribution and Data Quality services as part of the WBT Coreservices Platform and application support team.
This includes the support of the following key enterprise initiatives:
Safety & Soundness (vulnerability management, Tech refresh and Oracle Exadata database migration, Identity and Access management)
Additional Job Details:• Troubleshooting complex software application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, and third party products (SQL Server reporting and Integration Services, IIS, Autosys, NDM, Oracle, Windows servers) • Providing client management services inclusive of excellent communication skills, responsive follow through, and advocacy for client issues within internal departments. The Production Support Engineer will analyze trends associated with the customer base and report potential areas of risk or reward to Production Support Management. • Prioritizing numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. • Collaborating extensively with peers, Business Analysts, Operations Staff and Development to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our Partners. • First level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times. • Identify and implement continuous improvements to the team's production processes. • Maintain knowledge and technical expertise of current production best practices tools and techniques and implement them in a reasonable and responsible manner. • Coordinate, implement and test vulnerability remediations in all production and non production environments. • Minimize overall production risks while maximizing productivity. Desired Skills and Experience: • 4+ SQL Server database, Integration and Reportings services skills and data analysis. • 3-5 years experience in engineering support or technical support environment or equivalent consulting experience. • Deep understanding of version control systems (Git, Udeploy, Jenkins, ITRS Genos etc.), including branching and merging strategies • Experience with software build tools (Maven) and continuous integration tools (Jenkins) • Experience with Linux environments and scripting languages (we tend to use bash but are open to any language) • Strong analytical and negotiation skills. • The ability to perform a multi-task job and adjust priorities as appropriate. • Possess excellent time management skills. Be able to take the initiative to meet deadlines and the ability to prioritize workload with minimal supervision. • Strong written and verbal communication skills. • The ability to work effectively in a team situation as well as independently. • The ability to network and interact effectively with a broad range of associates spanning varied disciplines and responsibilities. • Must have a strong passion for production support and process excellence and customer satisfaction. • Must have a strong passion for Monitoring, instrumentation and automation. Contract to Hire Resource eligible. --WARP-Client-5339
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DIVERSANT (diversant.com) is one of the largest African-American owned IT staffing firms in the U.S. We offer rewarding career opportunities with many of the nation’s leading corporations. Our experienced recruiters understand what hiring managers look for in a candidate and provide our applicants with the proper support and guidance along the entire application and interviewing process. We offer opportunities on a contingent, contract-to-hire, and direct hire basis. At DIVERSANT, we are committed to providing the highest level of service and satisfaction to our customers, consultants, and employees.
DIVERSANT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DIVERSANT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
WORK OPPORTUNITY TAX CREDIT
Diversant LLC participates in the Work Opportunity Tax Credit program. ADP Tax Credits administers this program on our behalf. It is vital that you follow the steps listed below in order for the tax credits to be processed. We appreciate your cooperation. Please note participation in this program is voluntary and is a required part of the employment application process. Formal application steps should still be followed.
Work Opportunity Tax Credit Applicant Instructions
• Open https://tcs.adp.com/screen/index.html?cc=diversant
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• Click on Continue to begin
• Please answer each question including electronically signing any applicable forms
• To complete the interview and save your work, please click eSign and Finish
• If applicable, upload any available supporting documents and click Continue