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IT - Applications Development Consultant III
Ref No.: 18-00156
Location: Plymouth, Minnesota
Position Type:Contract
Start Date / End Date: 03/12/2018 to 09/30/2018
Sr. Apps Dev Consultant
Location: Plumouth, MN or Telecommute
Duration: 6+ month contract
Interview process: Phone
Req. # 18-00156

Contact: Brian Anderson

This position will part of a CCS Last Agent Routing (LAR) scrum team being formed to support the bubble need in the Health Care Company E&I business to develop LAR to multiple clients in 2018 to meet the commitments made by the new contract sales agents. There are (6) Health Care Company committed clients. LAR is a personalized call routing treatment where a high value and/or sensitive and complex situation repeat caller is routed back to the same agent to ensure a consistent and superior level of service. The routing consists of Genesys Conversation Manager development, Cisco ICM and Avaya PBX scripting and VCCD development.

IDEAL BACKGROUND: Enterprise Call Center background is preferred, healthcare would be a nice to have to ensure they know how to treat PCI, PII, HIPPA, etc..

*** What experience will set candidates apart from one another? Experience with Genesys Conversation Manager would be ideal, but any Java development is acceptable. If they have .NET as well, that would be perfect.
  • Agile team of 4
  • Interpret business requirements/User Stories and execute based on those
  • Conversation Manager development - Java based code/script writing
  • Screen Pop development - .net based code/script writing
  • Attend daily stand-ups and work from priority based backlog while coordinating with scrum team

Java, .net

What skills/attributes are a must have?
  • Detail orientated, self-motivated, high throughput, sense of urgency, quality focused

What skills/attributes are nice to have?
  • Familiarity with Cisco ICM and Avaya PBX, experience with call centers, previous work on an agile scrum team