Incident Manager
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Incident Manager
Ref No.: 18-00024
Location: Dresher, Pennsylvania
Position Type:Contract
Start Date: 01/12/2018
Incident Manager (Remedy / Service Now) 
PLEASE NOTE:  This is a 3 day work schedule (Thursday, Friday and Saturday) and consultant's work hours would be from 7 AM – 8 PM.


Duration: 6+ month contract
Location: Dresher, PA or Roseland, NJ
Target Start Date: ASAP
Years of Experience: Intermediate Level
Right to hire: No



Contact: Brian Anderson
banderson@contech-it.com


Scope of Work:


Assists in the monitoring of hardware, software, network, application and intrusion detection disciplines for the enterprise. Responds to complex problems concerning these disciplines as escalated by the Help Desk, application developers, hardware/software support areas, and automated system alerts.

Skills/Qualifications Required:
  • Incident Management experience
  • Remedy/Service Now knowledge/experience
  • Metrics/Reporting experience
  • Automation/process improvement experience