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IT - Systems Management Consultant
Ref No.: 17-00876
Location: Plymouth, Minnesota
Position Type:Right to Hire
Start Date / End Date: 09/18/2017 to 04/30/2018
ServiceNow Platform Operations

What Project/Projects will the candidate be working on while on assignment?
Daily Operations
  • Team of 25

What are the top responsibilities for this position?
  • Responsible for core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements and workflow customizations
  • Provide Level 2 support on ServiceNow platform for our employees
  • Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
  • Work with development team to migrate updates into the production environment
  • Well versed with Discovery, Mid servers and data models for discovery
  • Monitor health, usage and overall compliance of the application
  • Leverage your experience with the platform to devise solutions to address incidents and challenges
  • Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
  • Ensure and maintain the integrity of the CMDB data
  • Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
  • Maintain current knowledge of relevant ITSM practices and technologies
  • Participate in continuous process improvement in all areas of ITSM
What software tools/skills are needed to perform these daily responsibilities?
  • ServiceNow
  • 3+ years of experience with ITIL oriented processes
  • 2+ year experience with ServiceNow related technologies, especially JavaScript and Jelly

What skills/attributes are a must have?
  • Troubleshooting/Root Cause Analysis skills
  • Experience in ServiceNow
  • Exceptional oral and written communication skills
What skills/attributes are nice to have?
  • ITIL v3 certification a plus
  • 3+ years of experience with ServiceNow Discovery
  • ServiceNow Administration certification strongly desired
  • ServiceNow Developer certification strongly desired

Trenton Lane North Plymouth, MN
8am-5pm M-F
Phone, Face to face interviews are preferred