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Lead IT Business Analyst
Ref No.: 18-00787
Location: Washington
PC Network, Inc. is currently seeking a Lead IT Business Analyst to join our team in Washington, DC.

The Lead Business Analyst is responsible for leading the collection, analysis, documentation and coordination of a client's business requirements on multiple projects and programs in the IT Service Organization for Real Estate and Corporate Planning. Works with multiple business partners within one or more business unit to align technology solutions with business strategies. Demonstrates an in depth knowledge of a business area in the context of the business client's unit to identify and communicate how IT solutions can assist.

Essential Functions
  • Manage client's priorities of projects and requests.
  • Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits.
  • Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
  • Develop and present business cases.
  • Develop, write, and communicate business requirements for the design and implementation of business solutions.
  • Procure technical assistance to help in problem resolution.
  • Review quality of deliverables from other business analysts
  • Review test plans and monitor the testing process to ensure that business results are adequately tested with minimal risk.
  • Develop Service Level Agreements.
  • May assist in the selection of vendors for clients in accordance with IT standards and specifications.
  • Investigate, resolve and escalate problems.
  • Monitor and analyze metrics to ensure customer satisfaction.
  • Promote an understanding of IT roles, processes and activities to the business units.
  • Support and participate in the formal reporting of project status.
  • Manage customer expectations
  • High Level Business Objective
  • Business Requirements Document
  • Functional Requirements Document
  • Technical Requirements Document
  • Business Analysis Diagrams (Business Process Flows, Sequence Diagrams, Workflow Diagrams, Activity Models)
  • Requirements Traceability Matrix
  • Program Status Report
  • Five or more years related work experience
  • Bachelor's degree in a technical discipline such as Computer Science, Information Technology, Systems Engineering, or related field, or specialized training and equivalent work experience.
  • Minimum five years of experience with Client Quality Center's Requirements Module
  • Proficient with Microsoft Office Tools such as Word, Visio and PowerPoint
  • Knowledge of requirements elicitation, analysis and documentation
  • Knowledge of business analysis, quality assurance, and workflow tools and/or practices
  • Knowledge of business case development and presentation
  • Knowledge of technology solution assessment and validation
  • Effective professional relationship building skills
  • Ability to lead, design, and facilitate multiple concurrent workshops and deliver effective presentations that are valued by the client.
  • Demonstrated ability to quickly learn existing business processes and combine knowledge from multiple disciplines in order to produce an optimal business solution.
  • Demonstrated ability to manage and\or participate in multiple projects\assignments with a high degree of complexity.
  • Possess the skills to initiate, evaluate, develop and influence users on adoption of solid, actionable recommendations.
  • Strong analytical thinking and problem solving skills
  • Effective negotiation and conflict management skills
  • Ability to execute project deliverables in an independent fashion
  • Excellent written and verbal communication skills to both business users and technical staff
  • Ability to work closely with peers and team members in a collaborative manner.
  • Ability to ensure compliance to guidelines, controls, policies, and procedures.
  • Business analysis certification such as the Certified Business Analysis Professional (CBAP).
  • Master's degree.
  • Experience with Enterprise Applications such as SAP, Ariba, Salesforce, and/or Maximo.
  • Experience with Distributed Systems such as E-Commerce sites, Kiosks, Point of Sale (POS) Systems, and Mobile Devices
  • Strong business background with thorough knowledge of transportation, hospitality, retail or other industry with large real estate and technology footprint
  • Five years of experience working with project managers to plan business analysis and highlight risks and issues.
  • Five years of experience working with business users to define accurate, meaningful and measurable business cases, functional requirements, technical requirements, and use cases.
  • Five years of experience working with the business owners to define acceptance criteria.
  • Five years of experience partnering with business owners to ensure expectations and requirements are met and managed.
Three years of experience using Microsoft SharePoint 2010

This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.

Be a Part of the PCN Team
Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.

PCN is a rapidly growing IT services company based in Center City Philadelphia. We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website for more information.

Equal Employment Opportunity Policy Statement
PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.