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New York City Department of Education (NYCDOE)
Is this a Project or Program specific request (e.g., Connections, SFS)?
If yes, please list the Project or Program Name:
Please provide a short description of the project:
The Server Operations team provisions and maintains the server infrastructure that hosts the Department of Education's mission-critical applications like STARS, SESIS, Web portals, and Client. The group relies on automation and orchestration to efficiently patch, and manage the more than 7,000 servers, and over 200,000 workstations in 2000 school and administrative sites. The tool used to support such large, complex environment is Microsoft's System Center Configuration Manager (SCCM).
SCCM requires frequent architectural changes to meet the demands of the ever-growing, ever-changing environment, as well as constant optimization of its servers and databases.
Please provide a full listing of the day to day tasks to be performed by the Consultant (be descriptive and specific):
Duties and Responsibilities:
Manages and enhances the functionality of System Center Configuration Managers 2012 (SCCM) to support the maintenance of DOE's desktop and server end-points
Performs senior level responsibilities which include examining areas for improvement and architects the changes or solutions to realize the needed enhancements
Optimizes software distribution services to make best use of available storage and bandwidth across a large Wide Area Network comprising thousands of locations
Provides hardware assistance and schedules and performs maintenance on Windows (server and desktop O/S) Microsoft Office, other software applications, and on individual user devices
Plans and performs regular system maintenance on desktop and servers based on end-user, or Business Owner requirements
Conducts a periodic evaluation of disaster recovery procedures and performs related disaster recovery tasks
Interacts with DOE end-users and vendors to resolve issues with vendors' products
Ensures hardware and software meet DOE security requirements
Troubleshoots and resolves network connectivity issues in the LAN, Wireless LAN or WAN
Ensures a stable performance environment by identifying and resolving technical problems, and participates in various IT projects intended to improve and upgrade the DOE IT infrastructure
Repackages Microsoft Installer (MSI) packages, or executables to customize client-server installations for software distributions
Packages, tests, and publishes Applications using SCCM catalog
Utilizes SCOM, Orchestrator, and SVMM to manage and support desktop and server clients
Responds to emergency calls in the evenings and on weekends.
Which Service Group is required?
What is the number of staff being requested?
(maximum of 5)
Which Job Title Category is required?
Which Skill Level is required?
Which Skill Demand is required?
How many Candidate Response Forms are being requested per Contractor per position? (1 or 2)
When is the Target Start Date?
(30 Business Days minimum from date of request)
How long is the engagement? (in months)
When is the estimated completion date?
Is this a Full or Part-Time Position (Full time is considered 40 Hours Per Week)?
If Part-Time, enter approximate number of hours per week:
35 hrs. per week
What are the daily work hours? (note if negotiable or list preferred start and end time):
9:00am – 5:00pm, one unpaid lunch hour
Where is the Home Base Region?
Where is the work office located? Enter Building Name (if known) Full Street Address, City, and ZIP
2 Metro Tech Center, Brooklyn, NY 11201
What type of software is typically used by the Agency? (e.g., Agency is an "IBM shop.”)
Agency is a predominantly a Microsoft shop
What type of hardware is typically used by the Agency? (e.g., Agency is a "Client shop.”)
Agency is a Microsoft shop
Position Mandatory Qualifications
-Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer
- The Authorized User may seek Specialists in the following areas (list is not exhaustive):
• Backup and Recovery
Expert (84+ Months)
Candidate is able to provide leadership of large teams and/or extensive industry experience and is considered at the top of his/her field
84+ months of SCCM experience managing large environments (i.e. 10K seats, 2K servers, 100 branch offices)
84+ months of Operating System deployment of at least 5K seats
60+ months in a technical lead role
36+ months of experience supporting SCOM, Orchestrator, and SVMM
MCSE Certification or equivalent
CCNA or VMware certification
In-Person Interview Only
Additional Information Requests:
Are there additional security requirements for the Authorized User?
Fingerprinting for selected consultant, see link: http://schools.nyc.gov/Offices/DHR/Fingerprinting+Employee+IDs+and+Smart+Cards.htm
Will additional training possibly be required during the Engagement?
If Yes, provide description of anticipated training.
What type, or manner, of Knowledge Transfer is requested during the engagement?
Consultant is required to keep a log of work/projects performed as well as update management during meetings or by other communications such as emails or verbal conversations. Any and all files or work which is the consultant's responsibility can only be kept and saved in DOE network unless written permission from the DOE manager is provided to do otherwise. All DOE property including digital and other are expected to be relinquished and returned to DOE at the end of the engagement.
Is travel anticipated during the Engagement?
If Yes, please list anticipated frequency and locations for travel:
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