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Technical Architect Expert High
Ref No.: 18-00581
Location: Albany, New York
Start Date: 05/25/2018
 Agency:
New York State Insurance Fund (NYSIF)

Is this a Project or Program specific request (e.g., Connections, SFS)?
No
If yes, please list the Project or Program Name:
Please provide a short description of the project:
NYSIF is replacing its homegrown IT Service Management Systems with ServiceNow
Please provide a full listing of the day to day tasks to be performed by the Consultant (be descriptive and specific):
ServiceNow Configuration, Deployment, and Administration
Enterprise and/or IT Service Management
ServiceNow and 3rd Party Software Integration
Project Management
ServiceNow Scripting
Application Creation/Integration in ServiceNow
Change and Configuration Management
Which Service Group is required?
1
What is the number of staff being requested?
(maximum of 5)
1
Which Job Title Category is required?
  Technical Architect
Which Skill Level is required?
 Expert
Which Skill Demand is required?
    High
How many Candidate Response Forms are being requested per Contractor per position?     (1 or 2)
1
When is the Target Start Date?
(30 Business Days minimum from date of request)
6/15/2018
How long is the engagement? (in months)
24
When is the estimated completion date?
6/14/2020
Is this a Full or Part-Time Position (Full time is considered 40 Hours Per Week)?
Full Time
If  Part-Time, enter approximate number of hours per week:
What are the daily work hours? (note if negotiable or list preferred start and end time):
8:30-5:00
Where is the Home Base Region?
1
Where is the work office located?  Enter Building Name (if known) Full Street Address, City, and ZIP
15 Computer Drive West, Albany, NY 12205
What type of software is typically used by the Agency?  (e.g., Agency is an "IBM shop.”)
ServiceNow
What type of hardware is typically used by the Agency? (e.g., Agency is a "Client shop.”)
Windows
Position Mandatory Qualifications
Technical Architect
     -Technical expert centered around a technology, technologies or a portfolio of       applications
     - Designing and implementing Information Technology solutions
Expert – 84+ Months
Requested Qualifications 
36 Months experience with ServiceNow Configuration, Deployment, and Administration
60 Months experience with Enterprise and/or IT Service Management
36 Months experience with ServiceNow and 3rd Party Software Integration
84 Months experience with Project Management
36 Months experience with ServiceNow Scripting
36 Months experience with Application Creation/Integration in ServiceNow
60 Months experience with Change and Configuration Management
ITIL V3 Certification
PMP Certification and CSM Certification
Additional Information Requests:
Are there additional security requirements for the Authorized User?
No
Will additional training possibly be required during the Engagement?
There will be no additional training.
If Yes, provide description of anticipated training.
What type, or manner, of Knowledge Transfer is requested during the engagement?
Knowledge Transfer to ServiceNow Admins. It is expected the NYSIF ServiceNow Admins will be able to fully support ServiceNow at the end of the engagement.
Is travel anticipated during the Engagement?
NO
If Yes, please list anticipated frequency and locations for travel: