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Agency: Office of Children and Family Services
Is this a Project or Program specific request (e.g., Connections, SFS)?
If yes, please list the Project or Program Name:
Please provide a short description of the project:
OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance.
Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application
Please provide a full listing of the day to day tasks to be performed by the Consultant (be descriptive and specific):
Go on-site to local districts and voluntary agencies located within the Spring Valley Region to assist caseworkers/supervisors in properly using the CONNECTIONS application
Trouble shoot either via phone or while on-site application issues needing resolution
Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems
Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.
Which Service Group is required?
Service Group 1
What is the number of staff being requested?
(maximum of 5)
Which Job Title Category is required?
Which Skill Level is required?
Which Skill Demand is required?
How many Candidate Response Forms are being requested per Contractor per position? (1 or 2)
When is the Target Start Date?
(30 Business Days minimum from date of request)
How long is the engagement? (in months)
When is the estimated completion date?
Is this a Full or Part-Time Position (Full time is considered 40 Hours Per Week)?
If Part-Time, enter approximate number of hours per week:
What are the daily work hours? (note if negotiable or list preferred start and end time):
Negotiable 8am-5pm timeframe
Where is the Home Base Region?
Where is the work office located? Enter Building Name (if known) Full Street Address, City, and ZIP
250 Veterans' Memorial Highway, Hauppauge, NY 11788
What type of software is typically used by the Agency? (e.g., Agency is an "IBM shop.”)
What type of hardware is typically used by the Agency? (e.g., Agency is a "Client shop.”)
Agency utilizes VM ware/ PC's/Laptops
Position Mandatory Qualifications
Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer- The Authorized User may seek Specialists in the following areas (list is not exhaustive):• Backup and Recovery• Security
Mid (36-60 months) : Candidate is able to work without assistance
36 months of experience providing actual on-site implementation assistance for a large scale automation effort
36 months of experience in change management; planning and implementing change
15 months of experience in implementing SACWIS systems in New York State or another state.
36 months of experience providing training and/or technical assistance in either a classroom or in a work environment
Additional Information Requests:
Are there additional security requirements for the Authorized User?
Will additional training possibly be required during the Engagement?
If Yes, provide description of anticipated training.
Classroom and on-line training mastering new CONNECTIONS functionality
What type, or manner, of Knowledge Transfer is requested during the engagement?
Consultant will work closely with state staff, transfer knowledge to those staff as well as train CONNECTIONS users and provide written documentation as suggested
Is travel anticipated during the Engagement?
If Yes, please list anticipated frequency and locations for travel:
70% travel within the Spring Valley Region.
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