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Network Support - General
MUST HAVE SKILLS: ATM Technology * Rating: Moderately Strong-3.3 Yrs. // Cisco knowledge * Rating: Moderately Strong-3.3 Yrs. // Ciscoworks * Rating: Moderately Strong-3.3 Yrs. // DS3 technology * Rating: Moderately Strong-3.3Yrs.// Frame relay * Rating: Moderately Strong-3.3 Yrs. // IP routing technologies * Rating: Moderately Strong-3.3Yrs. // LAN and WAN * Rating: Limited Experience-2.2Yrs. // Network fundamentals * Rating: Moderately Strong-3.3Yrs.// Network load balancer * Rating: Moderately Strong-3.3Yrs //Route filtering * Rating: Moderately Strong-3.3 Yrs. // SNMP * Rating: Moderately Strong-3.3 Yrs. // SONET Technology * Rating: Moderately Strong-3.3 Yrs. //TI Technology * Rating: Moderately Strong-3.3 Yrs. //VPN * Rating: Limited Experience-2.2 Yrs. ====================================================================================================================================================================================================== Is candidate required to be a U.S. Citizen or U.S. National? Yes =========================================================================================================================================================================================================== NICE TO HAVE SKILLS: (PLEASE INCLUDE ALL SKILLS ON CIF EVEN IF THE CANDIDATE DOES NOT HAVE THEM) Bachelor Degree or equivalent experience * Yes // CCNP Certification * Yes // Firewall * Rating: Familiarity-1.1 Yrs. // Mobile device management * Rating: Limited Experience-2.2Yrs. // Multicast IP routing protocols and technologies * Rating: Familiarity-1.1 Yrs.
• You will be scheduled to work holidays • Days off will be Sunday/Monday • Will work minimum 8 out of 12 months on night shift (8PM to 7AM) • Must be flexible: o Shifts can change based at any time based on work demands / business needs (mid-week, month or future released months) o Shift will rotate every 4 to 8 weeks and will not rotate in a particular order • Fast multi-tasking ability required • Touch typing skills required • Ability to handle fast paced, high intensity environment Network Management Center Job Description: Individual contributor responsible for owning and managing all day to day monitoring, maintenance, administration, and performance management of IP Network and mobility technologies (3G, LTE, DAS) This person manages the uptime and availability of platforms, elements and services. Works as part of a 24X7 staff to deliver Tier 1 network technical support and follow escalation procedures. Also responsible for customer support for pre-paid and Wi-Fi products. ESSENTIAL DUTIES/RESPONSIBILITIES: • Manage WMS network elements using various computer-based tools (Solarwinds, Alarm System, Performance Management Systems, Ticket System, etc.) • Apply critical thinking skills to gather and assess relevant information to interpret data in order to independently find solutions. • Apply analytical skills to articulate, analyze, solve complex problems, and make decisions regarding telecommunication and IP network faults • Multi-task and prioritize daily responsibility of alarm, ticket and customer management • Exceed customer expectations with every customer interaction by email, phone or chat. • Identification of root causes, severity levels, workarounds, testing requirements and implementation of fixes to restore network. • Serve as a single point of contact to WMS internal and external customers for outages and service impacting events • Work with satellite providers to resolve causes of satellite or connectivity interruptions • Work with network nodes such as Radios (BTS), routers, switches, distributed antenna systems, Linux devices, etc. • Ability to clearly communicate and share knowledge on a daily basis as well as write professional documentation for methods of procedures. • Analyze KPI and deliver shift reports • Complete management and customer deliverables by deadlines NATURE OF WORK CONTACTS: • This position reports to the Network Management Center director • Frequent interaction with WMS staff, Satellite Vendors, Cruise Lines, crew and shore side customers PHYSICAL/SENSORY/FLEXIBILITY DEMANDS (proven ability desired): • You will be scheduled to work holidays • Days off will be Sunday/Monday • Will work minimum 8 out of 12 months on night shift (8PM to 7AM) • Must be flexible: o Shifts can change based at any time based on work demands / business needs (mid-week, month or future released months) o Shift will rotate every 4 to 8 weeks and will not rotate in a particular order • Fast multi-tasking ability required • Touch typing skills required • Ability to handle fast paced, high intensity environment EDUCATION/WORK EXPERIENCE: • Associates degree or higher in electronics, telecommunications, network management, computer science and/or equivalent job experience • Between 1 to 5 years work experience • CCNA or Telecom equipment vendor certificates (desired) DESIRED SKILLS • Experience with Cisco Networking, including routing, routing protocols, QoS (parameters like Packet loss, Latency, Jitter), TCP / IP and the ability to troubleshoot IP Transport Network • Knowledge of system topology and interface parameters for at least 1 of the network technologies: GSM/GPRS, EDGE, UMTS, LTE • Worked with network equipment from telecommunication vendor (Nokia, Ericsson, Nortel, Huawei), using their knowledge library and man-machine language to manage nodes (ideally radios) from a console. • Experience with troubleshooting distributed ant ========================================================================================================================================================================= Job Posting 31123 Top 5 skills: Knowledge of: 1. UMTS 2. DAS 3. WIFI 4. Software Development 5. 3rd shift work experience
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4/13/2017 10:03 PM ( PST )
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4/13/2017 10:07 PM ( PST )
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