PC/Network Support 1 (Charlottesville)
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PC/Network Support 1 (Charlottesville)
Ref No.: 17-05618
Location: Chester, Virginia
Description: ***Max Bill Rate $25-29/hr***
US Citizenship Required
No Clearance Needed

Job Summary/Description - Minimum 3-5 years working on PCs and laptops running Microsoft Operating Systems

The selected technician will work moderate to complex PC and printer Incident and IMAC tickets on the Northrop Grumman VITA program. The selected technician will provide support to users with a very wide range of skills from novice to expert. Customer service skills are imperative in this position.
Tasks will entail work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Software issues will include loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office, use administrative privileges to load/reload agency applications and assist with VPN issues. Tasks will also require evaluation of system slowness and latency issues.

The job will also include installing new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs data centers in Lebanon and Chester, VA.

There may be occasions where the technician is contacted after hours on nights or weekend for critical outages.

The program uses ITIL compliant ticketing; the selected technician will update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.

- Specific Skills Required: Software (i.e. McAfee, Microsoft Windows 7, Outlook 2010 and Office 2010); Hardware (Client desktops and laptops, servers, Client and Client printers and copiers, Cisco Network equipment); Certifications (e.g. A+, Client hardware)
Degree Required: Degree in IT or related field

The position will support Commonwealth of Virginia users generally in a 50 mile radius. This position will be in the Exmore/Nassawadox area of the state as the primary technical resource or all users on the Eastern Shore of Virginia.

*# of Years Experience 3.5

*Educational Requirements: Degree in IT or related field
Additional Job Details: Resources will travel to below locations: ? 900 Natural Resources Dr. Charlottesville, VA 22903 ? 1601 Orange Rd. Culpeper, VA 22701 ? 87 Deacon Rd, Fredericksburg, VA 22405