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UX Researcher
Ref No.: 17-02731
Location: SanJose, California
Responsibilities
• Identify key research questions and objectives in partnership with product, design and engineering teams
• Design and develop thought provoking research methods and approaches that best meet needs
• Identify research and design targets, developing screeners that best support projects, as well as creative recruitment strategies where required
• Carry out research projects with highest levels of customer awareness and business/brand reputation
• Synthesize/analyze data and findings, developing genuine insights, outputs and frameworks
• Design creative and compelling deliverables, focused on visually telling the story and highlighting important insights
• Plan and deliver research programs within budget, timeline and project requirements
• Review with colleagues, and present work to multiple teams and leaders, across the organization and outside where required
• Provide input and guidance to junior team members and colleagues, helping teams get on the right track and stay customer focused

Requirements
• 6-8 years experience in user experience research and design; across companies or fields an advantage
• Undergraduate degree in design, user experience HCI or related field, relevant postgraduate degree an advantage
• Experience across products and platforms, financial services expertise an advantage
• Excellent communication, presentation and interpersonal skills; a team player and a strong partner
• Practical understanding of traditional and new research and recruitment methods, UX methodology and design thinking
• Ability to influence and guide others on the value and importance of user centered thinking and research
• An understanding of the bigger picture; user context, product