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Systems Administrator I
Ref No.: 16-14182
Location: Irving, Texas
Bill Rate Max is $23.95. Do not submit any candidate above the MAX or they will be rejected immediately.


******Primary Skill Requirement
Must have medium-advanced Microsoft Office Products experience


Must haves
- Candidates must have experience with Microsoft Office Products and Wireless/Cell phone experience.
- Must also have experience with multi-tasking and working in an highly demanding environment involving quick turnaround time and attention to details.

Day to Day functions:
- Manage the deployment, upgrades, and maintenance of wireless devices and solutions
- Able to quickly learn and navigate internal operating systems, application software, and overall solutions
- Strong communication skills both orally and written – employee will be communicating inbound/outbound via phone and email daily
- Professional knowledge of Windows OS and native applications
- Understanding of Microsoft Excel and basic spreadsheet management
- Adaptable and willing to accept changes in internal processes and able to adopt new programs to company applications and customer request
Sales Results:
- Generates leads and creates new business through outbound prospecting & existing customer campaigns. Carries “paper” quota for 100% completion of all sales related tasks which are quantifiable, i.e.: campaigns, leads, new appointments and projects. (Accountability for follow through)
Customer Retention:
- Responds to requests from field sales staff for information (i.e.; price plan analysis and customer information/research) while providing administrative and sales support (i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues);
- Coordinates and delivers basic customer training on online sales portal, device OS, transfer of liability, and other self service solutions.
- Responds to requests for education and support regarding wireless phones, accessories and services.
- Provides pre-sale and post-sale support. Assists with seminars, trades shows, customer on-sites and attends when required.
Order Processing:
- Processes all appropriate documentation for new orders/upgrades (renewals) and ensures timely and accurate delivery to customers
- Adheres to policies and procedures with regard to sales activations
- Tracks and validates equipment activation and delivery; Supports customer extranet/online ordering.
- Performs analysis, acquisition, installation, maintenance, and upgrade of wireless products, operating systems, and software utilities/partners.
Education:
- Bachelor's degree (B.S.) from four-year college or university or one to two years related experience or equivalent experience

Primary Skill Requirement
Must have medium-advanced Microsoft Office Products experience