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Sr. Customer Quality Engineer
Ref No.: 16-11968
Location: Nashville, Tennessee
Overview
Success in designing and manufacturing air springs to cushion the ride of vehicles that support the world's transportation infrastructure has fueled FSIP's growth from a single plant in 1936 to becoming the world's number one air spring manufacturer. With employees throughout the world, the Company's U.S. headquarters is located in Carmel, Indiana. FSIP is excited to announce its move of the U.S. headquarters to Nashville, Tennessee in 2017.

In addition to supplying AirideTM air springs to vehicle original equipment manufacturers, FSIP also makes air springs for the industrial market and the heavy duty and light duty aftermarkets. In the enthusiast aftermarket, FSIP is an industry leader with the Ride-RiteTM, Coil-RiteTM and Level-RiteTM brands of air helper springs.
Qualifications
Required
  • Bachelor's Degree in Engineering, Operations, or other related field required
  • 4+ years progressively responsible Manufacturing/Engineering experience
  • Excellent communication skills
  • Experience using Microsoft Office Suite
  • Willingness to travel up to 40%

Preferred
  • Experience interfacing with customer base
  • Quality Engineering experience
  • Working knowledge of APQP, PPAP, and TS 16949
  • Experience conducting internal audits and/or hosting external auditors
  • Quality and/or manufacturing experience in automotive industry
  • Experience using SAP software

*LI-PRIORITY
*GLASSDOOR
Responsibilities
  • Interpret and communicate customer quality system requirements to division and plant personnel that must be met upon initial submission of specific parts and on-going performance requirements
  • Establish and monitor metrics that quantify Firestone quality and delivery performance to our OE customers
  • Recommend and advise plants regarding policies, procedures and work instructions to comply with ISO requirements
  • Assure that air springs are designed according to the APQP process and comply with customer specific requirements
  • Represent the quality function during launch phases for all types of air springs
  • Review customer drawings and technical requirements prior to PPAP phase to assure that customer requirements are clearly stated and understood
  • Coordinate the PPAP process for North American plants to meet customer submission targets
  • Promote standardization and error-proofing of equipment, materials, components and processes to continuously improve the quality of finished parts
  • Support CMT (Channel Management Teams) by providing quality support and data during monthly CMT meetings
  • Investigate reason for customer/field complaints, provide written/verbal response, and coordinate corrective action implementation in design or manufacturing process
  • Visit FS locations, sub-contractors, customers or field locations to better understand causes for complaints, particularly those that may be manufacturing related
  • Monitor customer rejected material notifications and accumulate data into PPM; track performance data to target levels and identify improved procedures, equipment, materials to error-proof processes
  • Facilitate analysis of business processes that cause customer complaints that are the result of errors made at the division level
  • Evaluate recommended changes to manufacturing processes or components to assure that the change will not affect manufacturing process or finished part performance
  • Conduct and/or coordinate quality sorts at third party distribution warehouse or customer facility
  • Assess quality system effectiveness and efficiency of Firestone assembly operations and division offices
  • Follow up with operations regarding containment actions and corrective/preventive actions implemented as a result of quality problems experienced by Firestone assembly operations, OE customers or field performance
  • Conduct audits to ISO/TS standards or customer requirements Firestone assembly operations
  • Use statistical tools and other problem solving methods to analyze procedures, processes and product to reduce or eliminate sources of variation
More Information About the Job
Is Relocation Available?
No
Are you open to sponsorship?
No
Are there flexible work hours?
No
Is there a possibility to work remote?
No
This position is:
Backfill
Is there a bonus structure?
10%
Is there equity?
No
Who does this position report to?
Divisional Manager for Quality Assurance with Firestone Industrial Products
Does this position have direct reports?
No
What are the 3-4 non-negotiable requirements on this position?
Must be located in Nashville Bachelor's Degree in Engineering, Operations, or other related field required 4+ years progressively responsible Manufacturing/Engineering experience Willingness to travel up to 40% Quality Engineering experience Working knowledge of APQP, PPAP, and TS 16949 Experience conducting internal audits and/or hosting external auditors Quality and/or manufacturing experience in automotive industry
What are the nice-to-have skills?
Experience using SAP software Experience working for OEM or Tier 1 automotive supplier Progressive work history, not interested in strictly contract experience
What is exciting about this opportunity? Please use this section to describe team and company culture.
Great exposure to larger Bridgestone enterprise and OEM customers Bonus potential up to 20% Growth potential within Bridgestone Will work at new Bridgestone corporate headquarters in downtown Nashville