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HC - Accounting Support 3 - 9M0008 - 100255
Ref No.: 16-11668
Location: Cary, North Carolina
Description
Position Overview:
Service Coordinator position in a strategic and dynamic environment in a service organization within the Southeast Zone and for this group of RSMs. Position requires excellent oral and written communication skills to work with service engineers and field management, as well as conduct positive external customer interactions. The Service Coordinator is responsible for auditing and processing Field Service Reports, maintaining required documentation, and ensuring accuracy of billing. Candidate must be detail-oriented with the proven ability to follow process, obtain required materials/documentation and meet business requirements/deadlines. This is a fantastic opportunity for a professional looking for a challenging role to integrate processes between In-vitro and In-vivo organizations.

Responsibilities:
* Monitor and/or maintain records of: Outstanding Customer Service Orders, Auto Call Close Reports, Debit Memos held over for additional information, purchase orders, etc., Call Aging Reports, Blocked Debit Memo Reports, Workpool
* Effectively process T&M billings, obtain purchase orders, obtain Credit Card info for processing
* Review and release Debit Memos to invoice
* Generate Debit Memos after audits and corrections
* Manually process SAP Auto Call Close Reports that have errors identified: (1) Audit these reports for customer/partner identification, purchase orders, time/hours charges, parts (correct), prorating of parts charges, coverage of Service Contract or Warranty Contract, etc. (2) Correct errors identified by Service Coordinator Audit
* Receive/review SAP Auto Call Close Reports. If “error free,” audit the Debit Memo and, if correct, release to invoicing
* As required, help to resolve customer disputes regarding billing by working with the Disputes Resolution Coordinators, RSMs, CSEs, and other Siemens stakeholders

Required Knowledge/Skills, Education, and Experience:
* Min 2 years’ experience assisting customers with billing inquiries, dispute resolution, payment posting issues.
* Proven ability to deal with customer concerns via telephone in a friendly and positive manner, to include listening to the nature of concern, demonstrated problem solving
* Proven ability to follow process, obtain required materials/documentation, meet government and business/quality requirements/deadlines (i.e., SOX, ISO, FDA);
* Demonstrated ability to act as liaison with customer, management, and other teams/organizations, proactively managing customer relations;
* Proven ability to conduct analysis (i.e., data research/validation) and provide recommended solutions;
* Perform all tasks to ensure that the customer invoiced correctly “the first time.”


Preferred Knowledge/Skills, Education, and Experience
* Candidates with 4 year degrees are highly encouraged to apply.