Previous Job
UX Researcher
Ref No.: 16-11002
Location: Newark, New Jersey
Rate: Open
· Designing, conducting, analyzing, and presenting research, in a fast-paced Agile software development environment, from early strategic direction through post-release validation.
· Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, formative and summative usability studies, analytics and UX metrics, and customer advisory councils.
· Lead research projects with cross-functional stakeholders including designers, product managers, and engineers, ensuring that all stakeholders participate in the research and experience customer insights.
· Track, communicate, and evangelize insights, goals and metrics to project teams and leadership.
· Research consumer & IT professional behaviors and expectations
· Explore new technologies and their application to real-world environments
· Design and conduct contextual inquiry research and competitive analyses
· Prototype new feature/function concepts
· Design, run and analyze concept validation studies with a sample of users
· Prepare and deliver compelling presentations of findings and recommendations for improvements to stakeholders at all levels
· Negotiate requirements and designs with developers and product managers
· Research includes: one on one usability testing, contextual inquiry research, focus groups, card sorts/tree testing (information architecture), and surveys.

· 5+ years of experience working in a user-centered design process on complex desktop or web-based software applications
· Strong track record of qualitative and quantitative results impacting product strategy and development
· Proficiency in application of Human Factors principles to design systems, design of experiments, scale methodologies, usability testing/focus group moderation, basic statistical analysis
· Masters or PhD degree(or equivalent work experience) in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors, or related field
· Planning and executing qualitative and quantitative research embedded in a product/dev/design team
· Excellent communication and collaboration skills, and the ability to share and evangelize research findings in a clear and compelling way to diverse audiences including executives
· Experience with enterprise software and web, mobile and desktop apps a plus
· Design, set up, run and analyze usability studies,
· Clearly and succinctly document study results,
· Research, write and negotiate user/service requirements.
· Training in experimental design, usability testing and basic statistics
· A personal interest in current developments in mobile and web-based applications
· Excellent written and verbal presentation skills, and a keen attention to details