Previous Job
Previous
AD tech lead
Ref No.: 16-10322
Location: Parsippany, New Jersey
Technical Lead · 8-10 Years total IT experience
· 5-6 years experience in supporting Active Directory (Windows 2003 and Windows 2008 R2)
· Expert troubleshooting skills on Active Directory Services
· Expert skills on service pack and patch deployment
· Expert technical knowledge on Domain, Partition, Replication, DC, FSMO, LDAP, KCC, Group Policies, DNS
· Strong skills on networking concepts, Windows Operating System
· Strong skill on scripting, support tools, WINS, FRS, Client, AD FS, DHCP etc
· Strong skill on performance analysis
· Familiarity working with client Service Center or equivalent incident management system
· Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
· Execute complex technical activities for End to End Management of the global pre-production AD and production AD infrastructure.
· Execute complex technical activities for End to End Management of the global pre-production AD DNS and production DNS infrastructure.
· Execute complex technical activities for End to End Management of the global production WINS infrastructure.
· Monitor AD, WINS, and DNS based trouble ticket queue during business hours
· Resolve complex issues of AD, WINS, DNS related Trouble tickets
· Support Pharmaceutical engineering team on complex issues to ensure high availability and recoverability of the AD, AD DNS and WINS Infrastructure
· Support Pharmaceutical engineering team to Ensure that the deployment processes are adhered to
· Planning and coordination with engineering team
· Troubleshooting AD related complex issues during any application deployment
· Consultation during any application has to be integrated with AD
· Quality Checks to ensure policy / data consistency of AD, DNS and WINS
· Provide management of the application lifecycle for AD, WINS, and DNS projects.
· Participate in On-Call support rotation for off-hours support
· Participate in red call and OMC trouble shooting calls
· Support Pharmaceutical engineering team during legacy server migration activities
· Perform ad-hoc data gathering and exports from Active directory.
· Support Pharmaceutical engineering team if AD is involved in PfizerNet DR testing for applications.
· Administer and maintain AD, DNS and WINS application level system monitoring and management toolsets for the service per documentation.
· Manage and co-ordinate scheduled downtime and maintenance windows.
· Support Pharmaceutical Engineering team to maintain and support the test lab environment used for evaluating enterprise changes related to AD, DNS and WINS
· Perform monthly trend verification of AD, DNS and WINS infrastructure to determine bottlenecks and utilization issues (proactive analysis) for known problems against the architectural standards.
· Support Pharmaceutical engineering team to Verify performance and capacity data, propose necessary capacity changes and adjustments and manage changes through the Change Management process for known problems per architectural standards.
· Support Pharmaceutical engineering team to manage and administer the collection of resource data elements for AD, DNS and WINS health monitoring along with composition and frequency. Adjust alarm thresholds to avoid, reduce or eliminate false alarms.
· Support Pharmaceutical engineering team to manage and administer the collection of AD, DNS and WINS performance and capacity data elements along with composition and frequency. Adjust alarm thresholds to avoid or eliminate false alarms.
· Provide technology tower leads to represent the service to Customer.
· Participate in routine Customer planning/status meetings including Change Management.
· Provide AD related data for Security Investigations.
· Daily administration of automation script (AccountWatch, Obsolete User, PNE, etc.
· Execute bulk updates to AD Database objects as requested.
· Support Pharmaceutical engineering team on risk assessments for the AD, DNS and WINS environments.
· Participate and support with Pharmaceutical engineering team to review and remediate items identified during the AD, DNS and WINS related risk assessment.
· Support Pharmaceutical engineering team to Execute Customer defined operational SOPs, WIs, and Checklists for AD, DNS and WINS application layer Builds and De-Commissions along with producing SOP/WI defined documentation
· Schedule and execute AD, DNS and WINS application layer Software Releases.
· Document and maintain the qualified Domain Controller build processes.
· Support Pharmaceutical engineering team to Manage and maintain server recovery SOPs and WIs for Doman Controllers.
· Support Pharmaceutical engineering team to Manage and maintain build and decommission SOPs and WIs for Domain Controllers.
· Support Pharmaceutical engineering team to Manage and maintain server operational SOPs, WIs, and any Checklists for administration, Maintenance, and support as related to AD, DNS and WINS infrastructure.
· Provide tested production releases for Minor Upgrades to application software (including routine patches and service packs) and provide operational installation instructions for release to production execution by the operations team.
· Support Pharmaceutical engineering team to evaluate and provide process changes/improvements to the steady state environment.