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Office 365 Migration and Support Engineer
Ref No.: 16-10144
Location: Chelsea, Massachusetts
Position Summary:
For this position the candidate should have experience with Office365 migrations, including mail, Identity provisioning, Active Directory, OneDrive, and Office365 Pro Plus deployments. The candidate should also possess strong knowledge of Microsoft Office365 products, Active Directory Federation Services and other related areas with troubleshooting at the expert level within large network environments.
The ideal candidate should have at least 3-5 years of experience with Exchange Server 2007, Exchange Server 2010, Exchange Server 2013 and experience migrating mail from Exchange to Offie365.

Responsibilities include:
  • Act as a resource for on-going Exchange Messaging planning and deployment.
  • Help with analysis of migration to new Exchange Server environments.
  • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. . .
  • Execute formal post-mortem process on closure of critical issues.
  • Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Qualifications include:
  • Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
  • Active Directory Federation Services
  • Support migration of mail from Exchange Server to Office365
Plusses:
  • Active Directory Domain Services
  • Windows Server 2012, Windows Server 2008 and Windows Server 2003
  • Group Policy configuration and management
  • Practical experience troubleshooting operating system performance problems
  • Experience delivering and/or authoring technical training
  • College degree, preferably in Computer Science. Will consider related equivalent experience.
  • Ability to work independently with minimal management supervision
  • Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved
  • Knowledge of Advanced Group Policy Management
  • Experience with Client Logon Troubleshooting
  • Experience with network captures and network troubleshooting
  • PowerShell skills including scripting
  • Experience with DNS, DHCP and other related areas
  • Knowledge of Microsoft Deployment Toolkit
Education/Certifications:
A BA/BS degree in Computer Science or Engineering fields is preferred along with 5+ years of relevant experience or comparable professional experience